Remodeled Admitting Area at The Queen's Medical Center Adds Privacy

Shellene Ozaki, Patient Service Representative, sits at Admitting’s new front desk.

Renovations of the Admitting area at The Queen's Medical Center were recently completed. The soft green color scheme is dominated by a large curving glass wall creating maximum patient privacy in an area that, for convenience, must be in a public, high traffic zone. There are now two check-in stations in front with the potential for a third should the need arise. A wood floor replaces the previous carpet treatment of the area, facilitating quick and sanitary cleaning.

Patients check in at Admitting from 5:00 am until 9:30 pm. Most are pre-registered and just need to have their registration activated with their signature and ID presentation. Patients who are not pre-registered have a slightly longer process, which is done in the back where patient service representatives can assist them in redesigned cubicles to assure complete privacy.

Patient Service Reps Shellene Ozaki and Queenie Luaao at new admitting stations.

Although the waiting area looks smaller since the renovation, that's actually a good thing. "We don't want patients waiting too long," says Rae Leong, manager of Admitting & Patient Financial Services. "We should be admitting them quickly, and now we can."