Departments and Services

Patient Relations

The Patient Relations Department serves as your advocate, providing a link between you and the Medical Center. Should you require assistance in the evening or on weekends, please contact the Nursing Supervisor who can be reached by phone at 808.538.9011.

Services include assistance with:

Patients Rights

Compliments

Foreign Language and Sign Language Interpreters

Equipment for hearing and speech impaired patients

Advance Directives (Living Wills)

Pager service for families of ICU patients

Complaints and/or Grievances

Internet & Email access

Many patients like to send a thank you to the staff for the care they received while in the hospital. If you would like to send a special thank you or compliment to the staff, volunteers or a particular individual, please feel free to print and complete the "Customer Comment Form" available for download on the right side of this page.

Perhaps you have suggestions for making a patient's stay more comfortable. This kind of information is very valuable to us in our efforts to improve the quality of care provided at Queen's. It's also very meaningful to the caregivers to receive your feedback. Please include the date of your hospital stay and the nursing unit or individual's name with your suggestion.