The Queen's Health Systems expands availability of clinics/outpatient services


The Queen’s Health Systems (QHS) is expanding the availability of its clinics and other outpatient services at The Queen’s Medical Center in Honolulu and West Oʻahu, Queen’s Health Care Centers, Molokai General Hospital, and Queen’s North Hawaiʻi Community Hospital.

QHS has been carefully monitoring system-wide COVID-19 data and has seen a steady decline in the number of people, both inpatient and outpatient, tested per week based on testing guidelines (approximately 400 people tested the week of April 19, down from a peak of more than 1,100 people tested the week of March 15). The percent-positive rate for COVID-19 has also declined as the weeks have progressed (2.1% for the week of April 19, down from a peak of 4.9% the week of March 29).

Clinics and other outpatient services, such as imaging and rehabilitation services, were significantly reduced last month and non-emergency procedures were ceased in order to limit the spread of the virus and increase hospital capacity to treat COVID-19 patients.

“I speak for the entire Queen’s leadership team and our Board of Trustees when I say I am extremely proud of our caregivers, who are our hometown health care heroes,” said Jill Hoggard Green, QHS President and Chief Executive Officer. “In response to the needs of our patients and the community, we are expanding our health care services and continuing to provide the safest and highest quality care possible.”

Leaving one’s home to seek medical care is an essential and allowable activity under the State of Hawaiʻi’s Stay-at-Home order. QHS facilities have initiated numerous procedures to ensure a safe environment for patients and caregivers:

  • Everyone entering the hospital or clinics will be screened and asked to wear a mask and sanitize their hands. If a patient does not have a mask, one will be provided.
  • Seating in waiting rooms has been adjusted to help assure physical distancing.
  • Visitors are not allowed in hospitals, imaging departments, or clinics. Patients who have an appointment may be accompanied by one caregiver.
  • Staff members are trained in the latest Centers for Disease Control and Prevention (CDC) protocols, and have all the necessary equipment to safely care for patients in our community.
  • All equipment, surfaces and public areas are cleaned with a disinfectant approved for use and effective in killing the COVID-19 virus.

“Our Infection Prevention and Control team has been working closely with our Environmental Services staff to ensure quality control on cleaning and sanitation in compliance with CDC standards. Our #1 priority is the safety and well-being of our caregivers, our patients and the community. With the added precautions we have taken, we can safely meet Hawaiʻi’s health care needs,” said Green.

Current and new patients with any questions may call the Queen’s COVID-19 Infoline at 808-691-2619.

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