Coronavirus Self-Checker


Last Updated:  April 27, 2020

Our highest priority at The Queen's Health Systems is the safety and well-being of our patients, visitors, physicians and staff. It's important to us to keep you informed during this period of COVID-19 concern.

COVID-19 is spread through coughing and sneezing, close personal contact such as touching or shaking hands, or contact with an infected object or surface. Symptoms include fever, cough and difficulty breathing.

Most people with these symptoms have the common cold or influenza, and not COVID-19. If you’re not feeling well and you’re able to manage your symptoms, stay home and self-isolate.

If you start feeling worse, need a higher level of care, have recently traveled to a high-risk country, or have been exposed to a patient with COVID-19, call one of our hospitals or clinics first – before you arrive – so we can take precautions and initiate care for you immediately upon your arrival.

As always, if you are experiencing an emergency, call 9-1-1.

Queen’s has created a COVID-19 task force to proactively ensure the highest level of patient care and hospital safety. Our staff members have been trained in the latest CDC safety protocols, and have the necessary equipment and training to safely treat COVID-19 patients.

We will continue to provide updates as the situation unfolds. 


Last Updated:  April 24, 2020


Tomorrow, April 25th is Discount Day at Walgreens. Just show your badge or ID and you will receive 30% off their family of brands eligible regular-price merchandise, and 20% off all other merchandise eligible regular-price items (restrictions do apply).

See flyer below for details.

Thank you Walgreens!

Last Updated:  April 23, 2020


Shorty's Island Cafe would like to thank all hospital staff, Oahu Transit employees, HPD, HFD, and medical responders with a 20% discount. (Preorders with valid current employment badge - limited to the first 50 orders daily)

Shorty’s Island Cafe
1200 Ala Moana Bouelvard (Ward Center)

Thank you Shorty's!

Last Updated:  April 22, 2020



Beginning today through Tuesday, May 5, first responders and healthcare workers in the U.S. will be able to receive a FREE “Thank You Meal" day or night, via carry out and drive thru at participating McDonald’s locations by showing a work badge.

At breakfast, individuals can choose from: an Egg McMuffin®, Chicken McGriddles® or Bacon, Egg and Cheese Biscuit with any size soft drink, tea or hot coffee and a Hash Brown; and for lunch and dinner: a Double Cheeseburger, 6-Piece McNuggets® or a Filet-O-Fish® with any size soft drink, tea or hot coffee and small fries.

Now more than ever, McDonald’s is led by its purpose to support our communities around the country by reliably providing hot and delicious food. We are open and here to serve you.

Mahalo, Mahalo, Mahalo McDonald's!!!!!

Last Updated:  April 17, 2020


HONOLULU, HI -- In response to the COVID-19 pandemic, the American Cancer Society Clarence T.C. Ching Hope Lodge Hawaii is now available for Queen’s Medical Center health care workers on the front lines of the coronavirus fight -- at no cost.

"We are grateful for the opportunity to help the health care community as we all continue to adapt to keep pace with the escalating impact of the COVID-19 pandemic," said Cathy Alsup, Executive Director, American Cancer Society Hawaii Pacific. "Making the decision to close our Hope Lodge facilities to cancer patients was extremely difficult. It is gratifying to be able to now offer these rooms to provide respite for The Queen’s Medical Center’s health care workers. Local doctors, nurses, therapists and personnel are making tremendous personal sacrifices to be on the frontlines treating patients, and we hope these accommodations will help."

At the end of March, the Society made the tough decision to suspend operations for the Hope Lodge program nationwide. Due to the growth of the pandemic, Hope Lodge staff could no longer ensure the health and safety of the immune-compromised cancer patient residents, their caregivers, nor its volunteers and staff.

As a result, Hope Lodge now has rooms where health care workers can rest between shifts or sleep overnight if returning home is too difficult.

“The Queen’s Medical Center and the American Cancer Society have a strong and longstanding relationship. As many health systems are now turning to community partners for support – the Society is ready to help,” added Michelle Hashimoto, Manager, Hope Lodge Hawaii. “The reality is that many health care workers are unable to return home each night due to long shifts and fear of exposing their families to the COVID-19 virus.”

Healthcare workers will benefit from being able to stay within walking distance of The Queen’s Medical Center.

“We’re extremely grateful for our community partners who have gone to great lengths to support our caregivers,” said Darlena Chadwick, RN, Vice President of Patient Care, Oncology Services, The Queen’s Health Systems. “We deeply value our relationship with Hope Lodge and appreciate their efforts to provide comfort to our health care professionals and ensure the safety of their family members.”

The American Cancer Society operates 34 Hope Lodges across the U.S., with a total of 1,174 rooms. In 2019, Hope Lodges across the nation provided 500,000 nights of free lodging to more than 29,000 patients and caregivers. Since opening three years ago, Hope Lodge in Honolulu has provided over 16,000 nights of free lodging to more than 900 patients from across the state, the Pacific, and the Mainland.
Cancer hasn't stopped, so neither have we. During this unprecedented time, we remain committed to the needs of cancer patients who are more vulnerable than ever in the face of COVID-19. We continue to provide help and resources to cancer patients, families, caregivers, and health care providers. This includes being available, 24/7, 365 days a year through our helpline (800-227-2345) and

In response to the COVID-19 pandemic, the Hawaii State Department of Health has set up a website dedicated to the behavioral health and homeless populations, which is helping to ensure continuity of coverage of essential services including behavioral health and homelessness services.

Click here to view the website.

Last Updated:  April 15, 2020


HONOLULU – The Healthcare Association of Hawaii (HAH) and the Hawai‘i Department of Health (DOH) are asking healthcare professionals who are not currently working in clinical roles to register with the Medical Reserve Corps (MRC) as potential volunteers. Corps volunteers can include doctors, nurses, physician assistants, pharmacists, epidemiologists, and other medical and public health professionals. Adult community members (age 18+) can also support the Corps in positions that include interpreters, chaplains, office workers, and legal advisors. Accepted volunteers are given liability protection. The Corps is managed by the health department, which vets and assigns volunteers to participating organizations. Once such organization, Hawaii Healthcare Emergency Management, is a wholly owned subsidiary of HAH and tasked with healthcare emergency
management and response.

Healthcare professionals, not currently working in a clinical role, are invited to register at

Volunteers in the following groups are sought:

*Retired health professionals
*Hawaii state healthcare professionals in administrative capacities
*Out-of-state professionals, with or without Hawaii licenses
*Hawaii state healthcare non-clinical professionals who are not currently employed

Those without a medical background may also register as volunteers for non-clinical roles.

Each person who registers will undergo a background check that will take approximately two to three weeks.

The Healthcare Association of Hawaii is working to ensure that the statewide healthcare delivery system has as many resources as possible in preparation for the anticipated surge of COVID-19 patients in the weeks and months ahead.

HAH’s Hawaii Healthcare Emergency Management (HHEM) is a statewide healthcare emergency management coalition providing comprehensive, all-hazards healthcare emergency
management and response.

As of today, there are needs for the following licensed professionals:

*Respiratory Therapists
*Certified Nurse Assistants
*Nurse Aides
*Radiologic Technologists
*Surgical Technicians
*Medical Assistants
*Community Health Workers



KAMUELA, HI – COVID-19 screening and testing at Queen’s North Hawai’i Community Hospital (QNHCH) has moved to the Emergency Room on the main hospital campus in Waimea.

Physician’s orders are not required but individuals must have symptoms and complete a screening. Patients are asked to bring photo ID and insurance information.

Leaving one’s home to seek medical care is an essential and allowable activity under the State’s Stay-at-Home order.

For more information, visit or or call the Queen's COVID-19 Information Line at 691-2619.

Last Updated:  April 14, 2020

Today The Queen's Health Systems launched a new TV spot aimed at helping to prevent the spread of COVID-19, and to thank the community for their support.  Check it out!

Click on the image below to view the clip:

Bank of Hawaii and its Foundation Donate Face Shields, Masks, and $100,000 to Healthcare Community

HONOLULU - In response to the urgent need for personal protective equipment (PPE), Bank of Hawaii announced today that the company will be donating more than 1,200 face shields and masks, as well as making a $100,000 contribution to the Healthcare Association of Hawaii.

Over 1,000 brand-new N95 face masks and nearly 200 face shields will be donated to Hawaii Pacific Health and The Queen’s Health Systems to appropriately allocate and distribute among its medical staff.

“We are at a pivotal time in trying to slow the spread of COVID-19. The need for personal protective equipment for our healthcare professionals is great,” said Bank of Hawaii Chairman, President and CEO Peter S. Ho. “Our medical first responders are on the frontlines of this pandemic, and we are committed to doing what we can to help them do their jobs effectively and successfully. We hope our donations to Hawaii Pacific Health, Queen’s Health Systems, and the Healthcare Association of Hawaii (HAH) will help our community at large.”

“HAH and the Hawaii Healthcare Emergency Management program are doing all we can to help healthcare organizations across the state of Hawaii prepare for and deal with the COVID-19 pandemic,” said Hilton Raethel, president and CEO at Healthcare Association of Hawaii. “We know that the worst of this pandemic is still in front of us. Anything that we can do to push out the peak of this pandemic and flatten the curve will lessen the impact to the people of Hawaii. This very generous gift will help us be better prepared for the impact of this pandemic and protect healthcare workers across the state and the patients they serve.”

As an essential business designated by the state, Bank of Hawaii has been maintaining a certain level of personal protective equipment. For the health and well-being of its employees and customers, Bank of Hawaii recently installed plastic sneeze guards at its teller windows as an added layer of protection.

To offer the safest banking experience during this time, the bank continues its preventive safety measures, such as social distancing protocols (for example, queuing customers 6 feet apart in transaction lines and waiting areas), increased cleanings, and deployment of hand sanitizing solution for its branches.

Last Updated:  April 8, 2020


Costco is temporarily allowing priority access to our warehouses for Costco members who are healthcare workers and first responders such as police officers, EMTs and firefighters. Healthcare workers and first responders who present a Costco membership card and official identification of their role, will be allowed to move to the front of any line to enter the warehouse.

Last Updated:  April 3, 2020



KAMUELA, HI – Drive-up screening for COVID-19 at Queen’s North Hawai’i Community Hospital (QNHCH) will change to a three-times-week schedule, effective Monday, April 6. Screening will be available Monday, Wednesday, and Friday from 10 am – 2 pm on the main hospital campus in Waimea.

Physician’s orders are not required but individuals must have symptoms and complete a screening. Patients are asked to bring photo ID and insurance information, and to stay in their vehicle; screening and testing takes only a few minutes and is done while the patient stays in the vehicle.

Leaving one’s home to seek medical care is an essential and allowable activity under the State’s Stay-at-Home order.

For more information, visit or or call the Queen's COVID-19 Information Line at 691-2619.

Last Updated:  March 31, 2020

Hawaiian Airlines to Support Medical Workers with Complimentary Neighbor Island Flights
New Neighbor Island schedule to ensure vital services reach communities statewide

HONOLULU – Hawaiian Airlines will provide complimentary Neighbor Island flights for medical professionals during the month of April to support travel associated with COVID-19 response efforts. The airline is partnering with Hawai‘i's leading healthcare providers to maintain and facilitate the delivery of critical medical services to communities statewide.

Partner organizations include the Hawaii Emergency Physicians Associated (HEPA), The Queen’s Health Systems, Kaiser Permanente Hawaii, Hawaii Permanente Medical Group, Hawai‘i Pacific Health, and Diagnostic Laboratory Services Inc.

Hawaiian today also announced a new flight schedule designed to provide vital Neighbor Island connectivity in April, during the state of Hawai‘i’s 14-day self-quarantine requirement for interisland passengers, except for those considered by the government to be traveling for essential work or needs.

“This virus has presented an unprecedented test for all of us who call Hawai‘i home, and we are glad to be able to support the exceptional and important work our medical providers are carrying out across our islands each day to meet our state’s healthcare needs and help us overcome this challenge,” said Hawaiian Airlines President and CEO Peter Ingram.

“Mahalo to Hawaiian Airlines for your leadership and support during this critical time,” said Jill Hoggard Green, president and CEO, The Queen’s Health Systems. “This extraordinary gesture of aloha will allow our physicians, nurses and staff to continue to provide essential, innovative and compassionate care where it is needed most, and to help our communities stay safe.”

“The doctors of Hawaii Emergency Physicians Associated appreciate Hawaiian Airlines facilitating us travelling to Critical Access Hospitals across the state and particularly to isolated communities on Moloka‘i and Kaua‘i,” said HEPA President Dr. Craig Thomas and Vice President of Operations Dr. Katherine Heinzen Jim, whose physician-owned group consists of 100-plus board-certified physicians. “Without your kōkua we would be unable to care for our communities. Mahalo nui loa.”

Effective April 4, Hawaiian will be providing a total of 16 daily roundtrip flights with Boeing 717 aircraft between Honolulu (HNL) on O‘ahu and Hilo (ITO) and Kona (KOA) on the Island of Hawai‘i, Kahului (OGG) on Maui, and Līhu‘e (LIH) on Kaua‘i. For travelers not originating in or bound for O‘ahu, the schedule was carefully created to offer three daily roundtrips via HNL to all Neighbor Islands.

The airline will also keep serving both Moloka‘i and Lāna‘i from Honolulu with ATR-42 aircraft operated by ‘Ohana by Hawaiian, which is also providing all-cargo service with ATR-72 aircraft carrying critical goods statewide.

In the meantime, Hawaiian has suspended service between HNL and Pago Pago (PPG) for at least 30 days at the request of the American Samoan government which is seeking to prevent the spread of COVID-19. The airline, which is pausing once-weekly service through at least April 23, remains in close contact with the U.S. territory and stands ready to resume flights as soon as permitted to do so.

For more information about how Hawaiian is supporting travelers and communities during the COVID-19 pandemic, please visit the carrier’s COVID-19 hub.


HONOLULU – The Queen’s Health Systems is working closely with state health officials after receiving notification of a positive COVID-19 test result for one of its caregivers. This is the first positive test result involving a Queen’s employee.

Due to HIPAA guidelines and patient privacy concerns, Queen's will not be releasing a name or demographic information about the staff member, except to say the individual is managing symptoms under self-isolation at home. Patients and staff in that department have been notified.

Queen’s physicians and staff have been trained in the latest Centers for Disease Control and Prevention (CDC) protocols, and have all the safety precautions and necessary equipment in place to safely care for potential or confirmed COVID-19 patients.

The Hawaii State Department of Health will notify any potential contacts of the affected caregiver.

Last Updated:  March 30, 2020


Last Updated:  March 28, 2020


HONOLULU – The Queen’s Health Systems (QHS) announced on Friday in a letter sent to all 7,000 staff members working on campuses throughout Hawaii, the establishment of a Temporary Pay Program. This program is part of an overall strategy to support staff during the COVID-19 pandemic that the QHS Board of Trustees approved late Friday afternoon.

“Our caregivers are doing an amazing job caring for every patient and their ʻohana while simultaneously preparing for a potential surge of patients,” said Dr. Jill Hoggard Green, QHS President and CEO. “Even though they are incredibly resilient, we are keenly aware of the potential stress that can arise during these uncertain times.”

The Temporary Pay Program, one of many important interventions the QHS Leadership and Board have enacted, will run through April 28, 2020 and guarantees caregivers will be paid for their April scheduled hours.  The program is designed to help keep employees financially whole during this crucial time as some may be temporarily reassigned to do critically needed work in other areas, some may have their work hours reduced, and some may even be asked to stay home to reduce the spread of the disease.

“We are so pleased that our Board recognizes our caregivers’ commitment and is supporting them so they can stay well physically, emotionally and financially in order to meet the needs of our patients and the community,” Dr. Hoggard Green said.  “We want to continually show our appreciation to our caregivers, all of whom are displaying compassion and resourcefulness.”

Last Updated:  March 27, 2020


Previously we were not accepting cloth face masks.  After further consultation with our Queen’s Infection Prevention & Control experts, we will accept cloth face masks in addition to surgical masks.

Also, please note a few changes to the information below from previous communication:

The Queen’s Medical Center-Punchbowl
Front hospital lobby (valet area)
6:00 a.m.-7:30 p.m.
Contact:  Corey Au 808-691-4364 (for large PPE donations only)

The Queen’s Medical Center-West O’ahu
Receiving loading dock (mauka of the hospital)
8:00 a.m.-2:00 p.m.
Contact:  Mark Hinshaw 808-691-3000 (for large PPE donations only)

Queen’s North Hawaii Community Hospital
Contact:  Julia Ramos 808-881-4420

Molokai General Hospital
Normal Business Hours (Monday-Friday):  Administration building
Normal Business Hours Contact:  Jan Kalanihuia 808-553-5331
After Hours:  Emergency room
After Hours Contact:  Emergency room registration clerk 808-553-5331

Queen's Island Urgent Care

*Pearl Kai
*Hawaii Kai
8:00 a.m.-8:00 p.m.

*These locations do not require an appointment for drop off.

If you are interested in donating other non-PPE items to our Punchbowl and/or West O’ahu campus, please contact our Fund Development team at 808-691-4976.

Last Updated:  March 26, 2020


Queen's Island Urgent Care clinics (Kapahulu, Kakaako, Pearl Kai, and Hawaii Kai) are accepting donations of PPE from 8:00 a.m.-8:00 p.m.

*These locations do not require an appointment for drop off.
**At this time we are NOT accepting homemade cloth masks

Last Updated:  March 24, 2020

In an effort to build on existing supplies, The Queen’s Health Systems is asking the community for donations of personal protective equipment (PPE).  That includes goggles, face shields, masks, and gowns.  Companies or individuals can drop off donations at the following locations ONLY effective today:

The Queen’s Medical Center-Punchbowl
Front hospital lobby (valet area)
Contact:  Corey Au 808-691-4364


The Queen’s Medical Center-West O’ahu
Receiving loading dock (mauka of the hospital)
8:00 a.m.-2:00 p.m.
Contact:  Mark Hinshaw 808-691-3000


Queen’s North Hawaii Community Hospital
Contact:  Money Atwal 808-885-4444


Molokai General Hospital
Normal Business Hours (Monday-Friday):  Administration building
Normal Business Hours Contact:  Jan Kalanihuia 808-553-5331
After Hours:  Emergency room
After Hours Contact:  Emergency room registration clerk 808-553-5331

*These locations do not require an appointment for drop off.
**At this time we are NOT accepting homemade cloth masks

We appreciate the community’s support.

Last Updated:  March 23, 2020


The Queen’s Medical Center - West Oahu will open a drive-through testing tent today in the hospital visitor parking lot. Hours are from 10:00 a.m to 2:00 p.m. Testing is by appointment ONLY through the Queen’s COVID-19 Infoline at 808-691-2619. Those who have symptoms should call the infoline first to see if they qualify for testing.


All visitors must access the hospital via:

*Main lobby

*Emergency department


*Only 1 visitor per patient.  Exceptions do apply.

Last Updated:  March 19, 2020

Effective today, new visitation policies are in effect at the Punchbowl and West O'ahu hospitals:

Drive-up testing at Queen’s North Hawai’i Community Hospital (QNHCH) is available 6 days a week – Monday through Saturday, 10 am – 2 pm on the main hospital campus (look for signs).

Physician’s orders are not required. Patients are asked to bring ID and insurance information, and to stay in their vehicle; testing takes only a few minutes and is done while the patient stays in the vehicle.


Starting Friday, March 20 the West Oahu dining room will move to take-out service only to encourage social distancing.  To support social distancing, please decide what you would like to order before arriving to the dining room.  Visitors will be encouraged to order a guest meal tray to be delivered at the same time as the patient’s meal tray.  We thank you for your understanding as we work together to ensure the safety of our patients, colleagues, and healthcare environment.

Last Updated:  March 18, 2020

Queen's Punchbowl has closed the seating area of its Harkness Dining Room.  Only take out is available.

Queen's North Hawaii Community Hospital has updated its COVID-19 testing days/hours:

Monday-Saturday:  10:00 a.m.-2:00 p.m.

Last Updated:  March 17, 2020

Governor Ige announces state actions to slow the spread of COVID-19


March 17, 2020

HONOLULU – Gov. David Y. Ige announced today state actions to slow the spread of COVID-19.

“The actions I’m announcing today may seem extreme to some of you, and we know that it will have negative effects to our economy. But we are confident that taking aggressive actions now will allow us to have a quicker recovery when this crisis is over,” said Gov. Ige.

Gov. Ige strongly encouraged our visitors to postpone their vacations for at least the next 30-days and reschedule for a later date.

Effective this Friday (March 20), screening of all passengers disembarking cruise ships will be screened. Our airports are working on implementation plans for screening arriving visitors

Gov. Ige is directing the following:

  • Limit social gatherings to groups of 10 people or less to follow Centers for Disease Control and Prevention (CDC) guidelines.
  • Close bars and clubs.
  • Close restaurants or provide drive-thru, take out, pick-up, or delivery.  
  • Close theatres, entertainment centers and visitor attractions.
  • Avoid any discretionary travel.
  • Suspend services and activities in places of worship.
  • Stay home if you are a high-risk individual and take additional precautionary measures.
  • Do not visit nursing homes or retirement or long-term care facilities.
  • If someone in your household has tested positive for COVID-19, keep the entire household at home.

Stability is also critical in this unprecedented situation.  Accordingly, the following steps have been taken:

  • All utilities have been directed to take necessary measures to ensure that they can continue to operate in the normal course.
  • Dir. Kenneth S. Hara, Hawaiʻi Emergency Management Agency, has the full authority to determine what constitutes critical infrastructure or essential services that will continue operations. This includes utilities, fuel producers, shipping facilities and industry, financial institutions, financial services, telecommunications companies, wholesaler or distributors, grocery stores, pharmacies, gas stations and other industry vital to our community.
  • For both the utilities and essential services, government resources and support can be deployed as necessary.
  • The one-week waiting period for unemployment insurance benefits is waived for those unemployed because of COVID-19.
  • The Office of Consumer Protection is working with its Landlord Tenant Center, and effective already are emergency provisions applicable to tenants.
  • During the emergency, the following additional steps are being discussed with our community’s business partners and non-profit organizations to maintain stability for our families by:
    • Ensuring employees have benefits, even if employees are not at work.
    • Halting eviction for non-payment of rent.
    • Halting foreclosures.
    • Working with public and private utility providers to avoid shut-off of service to critical utilities such as electric, gas, water, internet, landline telephone and cell phone.

Gov. Ige has also directed all department and agency heads to review their employees and identify the following:

  1. Essential-functions (will be required to report to work)
  2. Non-essential – able to work remotely via telework (work from home)
  3. Non-essential – unable to work remotely via telework or otherwise
    1. These employees could be re-assigned to work that could be done remotely, as long as it’s in the employee’s job description and classification

For the next 15 calendar days, Gov. Ige is directing the departments to have all non-essential staff stay home. Essential workers will continue to report to work. All employees will continue to be paid and will still be eligible for sick leave, vacation and other benefits. Every employee should look to their respective department for detailed instructions. 

Gov. Ige has also banned all non-essential travel for state workers, including to the Neighbor Islands.

In addition, the state is taking the following actions:

  • Temporarily closing State Libraries to public access to evaluate and adjust operations to maintain social distancing. There will be no fees for late returns and the Library online resources will still be available.
  • The Dept. of Land and Natural Resources is closing parks, offices with in-person access and large.
  • All events at the State Capitol, State Art Museum, and tours at Washington Place are suspended.
  • The Dept. of Commerce and Consumer Affairs has suspended all combat sports in Hawaii.
  • Cancelled events at Aloha Stadium and Hawaiʻi Convention Center for the next 30 days.

“It is essential that our government operations and services continue during this time, but we must keep all of our employees and community safe and healthy.  We expect more stringent actions in the days to come. These are difficult times, but Hawaiʻi has a history of coming together when faced with challenges. I’m confident that together we will rise to the task,” said Gov. Ige. 


Queen's Island Urgent Care is not accepting any WALK-IN COVID-19 testing at any of its clinics. COVID-19 testing at all Queen's Island Urgent Care clinics will only be scheduled through The Queen's Health Systems infoline at 808-691-2619.


Effective today, only one (1) visitor is allowed per patient in the emergency department.  Each visitor will need to be masked and perform hand hygiene.

Last Updated:  March 16, 2020

*This infoline is for medical-related questions only.


As the challenges with COVID-19 continues, we are taking proactive measures for the health and safety of our patients, staff and visitors.  All self-service stations have been closed effective, Friday, March 13th.  Grab N’ Go salads have replaced the salad bar.  Soup and pizza will be served from behind the line.  

The soda fountain will be closed starting March 15th to eliminate refilling of personal drinking cups such as Hydro flasks and possible cross contamination.

In addition, we have been sanitizing display case handles, door handles, counters and levers every hour.

Harkness Dining Room hours have been changed from closing at 7:30 pm to closing at 6:00 pm.  This change reflects the change in hospital visiting hours as the Kinau & Kamehameha entrances to the hospital will be secured at 6:00 pm.

We will be reaching out to our catering customers to reduce self-service buffets to individually boxed or plated meals.


  • No self-service items, which includes the salad bar, oatmeal station, soup station. Oatmeal and soup will be served from behind the counter.
  • Grab and Go salads available in our Simply to Go Case.
  • Café Aloha on the First Floor will have a warmer so that we can provide additional grab and go hot food items and meals downstairs.
  • We will continue our Innovation station; however all toppings will be served by food service staff

Last Updated:  March 15, 2020

We are taking precautions to ensure the health and safety of our patients, visitors, and caregivers.  Effective March 16 we will limit hospital access, and adjust visiting hours and rules to decrease potential exposure to COVID-19.




The following visitor restrictions are in place at Queen's North Hawaii Community Hospital:

  • 1 visitor per patient allowed in the hospital
  • No children under age 12 allowed in the hospital unless receiving care
  • No visitors allowed with a temperature unless receiving care

Temperature screening will begin on Monday, March 16 for all employees, physicians, and visitors.  All employees, physicians, and visitors will need to use the front lobby to enter the hospital between 5:00 a.m.-8:30 p.m. to get their temperature checked and will be given a sticker each day.  After 8:30 p.m., employees, physicians, and visitors will need to enter and get their temperature checked through the emergency department.

Queen's North Hawaii Community Hospital will be a testing site for COVID-19 starting this week.  The testing will be processed through Diagnostic Laboratory (DLS) who now has the ability to run tests on Oahu.  Testing will be available Mondays, Tuesdays, and Thursdays from 10:00 a.m.-2:00 p.m. at the entrance to the Lucy Henriques building.  Testing will require a physician's order.


Molokai General Hospital has been working hard to keep on top of the ever-changing advisories and protocol related to the COVID-19 virus.  We want to assure you that we are able to provide testing to those needing testing and care to those who need care.  We have adequate supplies and medicines to handle patients presenting to our clinic or emergency department.

We have been preparing to continue offering excellent health care to our community. There have been many rumors circulating. Here are the facts:

·      There are currently no known cases of COVID-19 on Molokai.

·      The hospital has not been on lock-down

·      No one was being held in isolation

·      We have a yellow emergency tent and it may be used to offer additional screening areas if needed. We opened it Thursday to make sure it was ready and it is in excellent condition.

To keep any potential virus out of our hospital, beginning March 14, 2020 we will be asking anyone with cough, fever and sore throat to stay out of the hospital or clinic.  

When you arrive at the hospital or clinic, park your car and stay there. Call 553-3141 or 553-3143 for the ER, or 553-3121 for the clinic.  A nurse will go out to your car and assess your symptoms at that time.  We may take a swab looking for flu right there or you may be brought into the hospital.  If we swab you in your car, we will tell you to go home and await a call from us.

·      Not everyone will meet the strict criteria for screening for COVID-19

·      Wash your hands.  We cannot say it enough.

·      Practice “social distancing”.  Cut down on hugging and kissing everyone you see.

·      If you are sick, stay home

We will also be limiting the number of visitors to 2 at a time, per patient. No children under 12 will be allowed to visit but will of course be seen as patients as needed.

We take our responsibility to you very seriously.   Help us keep you and everyone else well.

Last Updated:  March 13, 2020

Queen's has created an informational hotline for those looking to get their questions answered about COVID-19. That includes being able to talk to a physician.The hotline number is 808-691-2619. It is available 24 hours a day, 7 days week. This hotline is for medical-related questions only.

Triage tents are set up in the ambulance bay of The Queen's Medical Center - Punchbowl. The tents are open from 10:00 am - 6:00 pm.  They are only for those exhibiting signs of sickness, specifically flu-like symptoms. From there, potential patients will be examined as appropriate and given medical care. We also want to emphasize that we are still following COVID-19 screening guidelines which include travel to high-risk areas and exposure to known cases. If you are a healthy individual, we ask that you refrain from visiting the tents which are only for those seeking medical treatment.

WATCH:  Hawaii Department of Health Press Conference (March 13, 2020)