Pay Your Bill

To make a payment, you will need the statement of physician services.

The Queen's Health Care Centers will be changing billing support services from Pacific Management Services, to the Queen’s Professional Billing Department, beginning in October, 2021. We are initiating this change to improve our overall service to our valued patients. For more information click here.

Payment Options

Call Billing


Pay Online Without Logging In
Pay Bill
Pay By Mail
The Queen's Health Care Centers
PO Box 30210
Honolulu, HI 96820-0210
Pay In Person
See Locations


Co-payments for services must be paid at the time of service. For additional services charges, upon receipt of your billing statement, payment is expected within 30 days of the billing date shown on your statement.
Payment can be made by cash, in-state check, or credit card (MasterCard, VISA, or American Express) to the following:
  • In person at our Health Care Centers
  • By mail: use the return envelope included with your billing statement
  • By phone: credit card payment can be completed by calling the Health Care Center where your appointment took place
Your visit to The Queen's Health Care Centers may result in billing from various service providers depending on the type of services you were referred for. You may receive separate billing for professional and/or technical services.
Many insurance companies have co-payments, deductibles or out of pocket expenses (not covered by your insurance plan) for which you are responsible. You may also receive a bill if your insurance company does not process your claim by their due date or if they deny coverage of services performed. If you have questions about why your insurance did not pay a portion or all of your claim, contact your insurance company directly.
The Explanation of Benefits (EOB) is a statement that shows a detailed listing of how your insurance company processed your claim. An EOB is mailed by your insurance company directly to you.
Yes. If you do not have medical insurance, you will be expected to pay for your services in full at the end of your visit.
The Queen's Health Care Centers contracts with Pacific Management Services (PMS) for our billing services. If you have questions about your account or statement, call Pacific Management Services (PMS) at 808-524-5247, Monday-Friday, 8:00am - 4:30pm.
To expedite your call, have your billing statement and EOB ready to address your questions.