Living the Queen Emma Way:

The Heart of Patient Experience

Wednesday, May 23, 10:00 am – 2:00 pm
Harkness Courtyard

Living the Queen Emma Way: The Heart of Patient Experience is an interactive learning fair at Queen’s – Punchbowl that will cover the Patient Care Bundle and the behaviors that foster a culture of living the Queen Emma Way—a culture that extends throughout QHS. The fair title reminds us that living the Queen Emma Way comes from values (Compassion, Aloha, Respect, Excellence) that live in the heart, not from the behaviors themselves, which simply express them. Living the Queen Emma Way encompasses each interaction we have—with patients, visitors, and coworkers. Adopting the evidence-based behaviors below and making them a part of our everyday interactions are concrete ways to live the Queen Emma Way:

  • 10 – 5 (greeting protocol)
  • Phone Etiquette
  • Escorting
  • On Stage/Off Stage
  • AIDET (acknowledge, introduce, duration, explanation, thank you)

Be sure to schedule about 20 – 30 minutes so you can come to the fair to learn about the Patient Care Bundle and the five evidence-based behaviors. Managers: please help make your staff available. There will be food, prizes, and lots of fun!