Patients & Visitors

The Queen’s Health Systems is committed to the health and safety of our patients, caregivers and community. Our #1 priority is you. Effective Wednesday, October 28, 2020 The Queen’s Health Systems (QHS) will begin easing visitor restrictions and will be allowing one visitor per patient per day with protocols in place to maintain a safe environment. The following visitor guidelines will be in place:

  • Visiting hours will be from 11:00 am – 7:00 pm.
  • Visitors must undergo a temperature check and health screening. Those with symptoms of respiratory illness, such as fever, shortness of breath or cough, will not be allowed.
  • Visitors must wear a mask and follow physical distancing requirements.
  • Each visitor is permitted one entry per day and must remain with the patient except when eating.
  • Visitors must be 18 years of age or older.
  • For everyone’s safety, visitors are not permitted for patients who are confirmed or under investigation for COVID-19.

The health and safety of our caregivers, patients, and staff continues to be our highest priority. Please stay safe. We appreciate your cooperation. If you’re unable to visit, please feel encouraged to call or video chat with your family member or friend in our care. To contact a patient by phone, you may contact their location directly.

During Your Stay

Your Private Room

Your private room features many qualities to ensure your safety and a home-like ambiance. Your room includes a private bathroom, television, telephone, and complimentary Wi-Fi access. Your room also features a large lanai door for natural light. Your lanai door is locked for your safety and security; however, your nurse may have your door unlocked upon your request. Please be aware there may be times when your lanai door may not be opened.

To contact a nurse, there is a call button located at your bedside. When you press this button, the nursing station is notified that you need assistance, and a staff member will respond as soon as possible.

The temperature in your room is individually controlled for your comfort. If you find it too warm or cold, please notify the nursing staff.

Your Dining Experience

Wholesome, nourishing and well-balanced meals are an important part of good health. We strive to provide nutritious meals to best support your recovery. Depending upon your medical requirements and physician’s direction, you may receive tailored menus. A menu with your daily meal options will be placed on your breakfast tray each morning. A member of our Nutritional Services staff is happy to assist you in making meal choices or with special requests. Please contact them by dialing ext. 44850.


Family and friends may reach you by calling the hospital operator at 808-885-4444 and asking to be connected to your room. Incoming calls will be routed through the nurses’ station at night from 10 pm to 7 am to ensure that your rest is not disturbed.

  • To call within the hospital, dial “4” and the 4-digit extension
  • To place a local call dial “9“ then the number
  • To dial another Hawaiian Island, dial “9” + 808 + 7-digit number
  • To place a long distance call, dial “0” to reach the operator for assistance. Please let the operator know how you wish to pay for the call; long distance calls cannot be charged to your room. 


Complimentary Wi-Fi is available throughout the hospital. Please agree to the terms and conditions once prompted in order to access the internet; a password is not required. Please contact your nurse if you have questions.

Leaving Your Room

If you would like to leave your room and unit, please check at the nurses’ station to make sure your doctor has given approval and to let staff know where you can be reached. It is important to stay in your room until your doctor has made rounds and necessary treatments have been completed.

Hale Mana‘Olana Chapel

Meaning “House of Hope”, our chapel is located at the end of the main hallway and offers a quiet place of solitude and prayer. Religious scriptures and books from numerous spiritual practices are available.

Spiritual Support

Through the support of volunteer community chaplains, Queen's North Hawaii Community Hospital offers spiritual comfort to help you and your family through prayer, nurturing conversation, guidance and support. Please contact your nurse to take advantage of this complimentary service.

Advance Directives

Advance directives are documents that state your choices about medical treatment or name someone to make decisions about your medical treatment if you are unable to make these decisions yourself. They are called “advance” directives because they are signed in advance to let your physician and other healthcare providers know your wishes concerning medical care.

These documents include a living will or power of attorney. If you have completed these documents, we will place a copy in your chart to ensure that your medical providers follow your wishes. If you have not previously completed these documents, our Case Management and Social Work Representatives are happy to explain them and help you fill them out. For more information, please contact your nurse.


Learn About Your Medications

Learn more about the medications you have been prescribed.

Anticoagulants & Antiplatelet Agents

Prescription Opioids and What You Need to Know

Antibiotics: You Have Been Prescribed an Antiobiotic....Now What?