Pay Your Bill

The Queen's North Hawaii Community Hospital offers secure online payment for your hospital bill. Payments are normally posted to your hospital account within two (2) business days.

To make a payment, you will need the hospital account number on your hospital billing statement and the patient’s date of birth.


If you have any questions about your hospital account or our online bill payment process, please call our Patient Financial Services office at 808-881-4610.

Office Hours

Monday - Friday, 8:00 am - 4:00 pm

Closed on weekends and most major holidays

Payment Options

Call Patient Billing


Pay Online Without Logging In
Pay Bill
Pay By Mail
Make payments to:
Queen's North Hawaii Community Hospital
P.O. Box 2799
Kamuela, Hawaii 96743
Pay In Person
Queen's North Hawaii Community Hospital
67-1125 Mamalahoa Highway
Kamuela, Hawaii 96743


Health Insurance Options

Understanding Your Health Insurance Options

Your health is important to us and we want to provide you with the information you need to make decisions. During this critical time, you may be wondering what to do if you or a family member needs health care. If you are recently uninsured or are at risk of becoming uninsured, here are some avenues to explore.

Plans for Individuals and Families

Affordable Care Act (ACA) plans for individuals and families are available through the federal exchange, You may be able to get a government subsidy to help pay for your monthly membership rate.

Med-QUEST (State Medicaid)

You may be eligible to get a health plan at no cost or low cost from the state during these difficult economic times. Learn how to apply by visiting the QUEST Integration website:


You may continue your employer-sponsored coverage for a limited time (about 18 months). You will need to pay the full plan membership bill every month and an administrative fee. Reach out to your employer for more details.

Other Group Coverage

You may be eligible for coverage as a dependent through your spouse or partner’s employer, or another organization. If you are under 26, your parents may be able to add you to their plan.

The following organizations can provide assistance in navigating your health insurance options:

  • Legal Aid Society of Hawaii: 808-536-4302 (option 2)
  • We are Oceania: 808-754-7303
  • Med-QUEST: 808-691-8151

Financial Assistance Policy

Please visit Patient Financial Services where a representative will provide you with an application for Financial Assistance upon request. You may also contact a Patient Account Representative at 808-881-4610, Monday - Friday, 8:00 am - 4:00 pm to request an application.

List of Covered Providers

View Here

Availability of Translations

Financial Assistance Application and Plain Language Summary are available in Japanese, Samoan, Vietnamese, Korean, Chinese, Tongan, Chuukese, Tagalog and Ilokano.  

慈善医療ポリシーPlain Language Summary(概要説明書) - 付属書D 
クイーンズ・ヘルスシステム システムワイド管理ポリシー&手順 

Aiaiga mo Fesoasoani Maua Fua Aotelega o Gagana - Exhibit D
Polokalame fa’a le ‘au’aunaga mo le lautele ma fa’atinoga mole’āu’aunaga fa’a le falema’i.
Talosaga mo Fesoasoani Tau Tupe. 

Chính Sách Chăm Sóc Từ Thiện Tóm Tắt Bằng Ngôn Ngữ Đơn Giản - Phụ Lục D 
Chính Sách và Thủ Tục Hành Chính Toàn Hệ Thống của Hệ Thống Y Tế The Queen 
Đơn Xin Hỗ Trợ Tài Chính 

자선 진료 정책 쉬운 언어 요약본 - Exhibit D 
Queen’s Health Systems의 시스템 전반의 행정 정책 및 절차 
재정 지원 신청서 

慈善医疗政策简明语言摘要 - 附件D 

Polisī ki he Tokoni 'Ofá Fakamatala nounou 'i he Lea Mahino - Fakamatala D 
Ngaahi Polisī mo e Founga Ngāue Fakakātoa 'a e Queen’s Health Systems
Kole Tokoni Fakapa'anga

Charity Care Policy Mesenapen Poraus Non Foosun Fonuom (“Plain Language Summary”) - Taropwe D 
Annuk me Otoot fan “System-Wide” non tettenin ewe Queen’s Health Systems 
Application ren Aninisin Monien Niwinum non Pioing (“Financial Assistance Application”) 

Patakaran sa Kawang-gawang Pangangalaga Buod sa Simpleng Lengguwahe - Exhibit D 
Mga Pambuong Sistemang Administratibong Patakaran at Proseso ng The Queen’s Health Systems 
Aplikasyon para sa Pinansiyal na Tulong 

Pagannurotan iti Tulong a Pannaripato Pakabuklan iti Simple a Pagsasao - Exhibit D 
Administratibo a Pagannurotan ken Wagwagas iti Intero a Sistema ti The Queen’s Health Systems 
Aplikasion para iti Pinansial a Tulong 

Please return your completed application to Attention: Business Services at

The Queen’s Medical Center Punchbowl, 1301 Punchbowl Street, Honolulu, Hawaii 96813

The Queen’s Medical Center West Oahu, 91-2141 Fort Weaver Road, Ewa Beach, Hawaii 96706

Molokai General Hospital, 280 Home Olu Place, Kaunakakai, Hawaii 96748

Queen's North Hawaii Community Hospital, 67-1125 Mamalahoa Highway, Waimea, Hawaii 96743

Extended Payment Plans

We offer extended payment plans to patients through our partner, AccessOne, which offers no-interest and flexible low-interest payment plans that are tailored to your health and financial situation. The program covers all patients regardless of balance or credit history and they never report to credit bureaus. AccessOne customized payment options offer many benefits including:

  • No credit reporting
  • Everyone is accepted
  • No hidden fees
  • Easy payment methods: online, phone, check, auto pay
  • Combined statements that include other medical bills and family members

AccessOne patient advocates will work with you to determine the right plan for your situation, helping you pay in regular low-monthly installments you can realistically manage. To learn more, speak to an AccessOne Patient Advocate by calling 844-327-1883 or visit their website at

Avoiding Surprises in Your Medical Bills: A Guide for Consumers

The Queen’s Health Systems and the American Hospital Association (AHA) believe patients and their families should be protected from the financial burdens of unexpected medical bills. Health insurance and health care billing are complex, and it can be difficult for patients to understand their coverage and obligations. Although insurers are in the best position to help patients understand what is considered in network or out of network, everyone providing health care services has a role to play in helping consumers navigate the complicated health care delivery system. Learn more in this AHA guide designed to help patients understand the questions they can ask to help avoid paying more than expected for health care services.

Download HFMA Consumer Guide - ENGLISH

Download HFMA Consumer Guide - SPANISH

Transparency in Pricing

In support of the Public Health Service Act, The Queen’s Health Systems makes its Hospital Standard Charges, or Chargemaster, available. The charge for services included on your bill is based on many factors that vary from hospital to hospital, including the costs of buying medications and medical supplies; maintaining hospital buildings; paying highly-trained health care workers; and purchasing up-to-date medical technology. Please note a patient’s out-of-pocket cost is not determined by the standard charges of a hospital. The out of pocket cost is driven primarily by the contracted rate the patient’s insurance carrier will pay the hospital, which is generally less than the standard charges; and any copay, deductible or coinsurance required by the patient’s benefit plan. 

This document should not be used to accurately estimate or determine the final patient cost of a given service or hospital stay. It is provided for information only. Charges referenced in this list of standard charges were valid on July 1, 2020. Charges may change from this date due to new technology, added or eliminated services, changes made by manufacturers or vendors, differentiating cost of supplies and drugs, etc.

Queen's North Hawaii Community Hospital