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Tell Us About Your Experience

Patient Satisfaction Survey

After being discharged from North Hawaii Community Hospital, you may receive a survey in the mail from an independent health care research firm. This research firm conducts random surveys with our patients on our behalf. We value your feedback and appreciate your time to complete and return the survey. Your feedback will help us improve our services for future patients.


Reporting Compliments and Concerns

We welcome any concerns or complaints, as well as compliments or recommendations for improving care. Please feel free to complete a Patient Comment card included in your admissions folder, or call our Director of Quality at 808-881-4699.

If concerns cannot be resolved through the hospital, a patient, family member or community representative has the right to notify The Joint Commission at 1-800-994-6610. If your concerns cannot be resolved at this level, you may also contact:

Hawaii Department of Health Services, Licensing and Certification Division
7601 Kamokila Boulevard, Room 395
Kapolei, Hawaii 96707 
808-596-4080

North Hawaii Community Hospital is regularly surveyed by The Joint Commission to ensure patient quality standards are met for patient care and safety.


Our Pledge to You

We pledge to you our commitment to safety and quality, and that we will work as one team to give you the very best care possible. We will treat you as if you are a member of our family, our ohana, and all that we do will be guided by compassion, aloha, respect and excellence.