What to Expect During Your Visit

When you arrive at the emergency department, our goal is to make your visit with us as comfortable as possible, while providing efficient care, according to the highest professional standards. The following may help you understand the department works to provide you and our community with the best care.

Check-in and Triage

When you arrive in the emergency department (ED), you will be seen by our triage nurse and our registration staff. The triage nurse will ask you why you are here, take your vital signs and medical history, and assign a level of care. More critical patients will need to be seen first.

Treatment

While in the ED, our physicians and staff may perform further screenings and tests in order to determine your plan of care. While our goal is to provide you with the most efficient, quality service possible, your visit to the ED may take several hours. The staff will keep you informed with updates about your laboratory and imaging results, and approximate waiting times. Your patience is appreciated.

Care Plan

When your ED provider determines if you should be admitted to the hospital or discharged home, he or she will review the plan of care with you and your family, as well as inform your primary care provider about your visit. Your nurse will go over any discharge or follow up instructions carefully. Hospital admissions can vary in time. Your nurse will go over the details with you and keep you updated.

Thank you for allowing us to care for you and your loved ones.

Helpful Tips

To better serve you, please:

  • Notify a staff member immediately if you begin to feel worse
  • Avoid eating or drinking while waiting to see an ED provider
  • Check with the nurse if you need to use the restroom, we may need to ask for a urine sample
  • Refrain from using your mobile phone when staff are at your bedside
  • Ask a staff member for a blanket if you are cold
  • Complete and return the post-visit survey you may receive in the mail in the weeks following your visit