The Medical-Surgical Unit at North Hawaii Community Hospital cares for patients admitted to the hospital due to a wide variety of illnesses, injuries, or to recover from a surgical procedure.

Healing Environment

The unique and thoughtful design of our Medical-Surgical Unit enhances the delivery of excellent quality health care services within a total healing environment. Our unit includes spacious, single-patient rooms with, natural lighting and garden views via individual lanai doors.  Skylights and windows in common areas, landscaped gardens, courtyards with water features, and interior design incorporating warm colors, textures and art, reflect a home-like ambiance for our patients.

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Medical-Surgical Unit Guidelines

To help support the healing process for your loved ones, we suggest you familiarize yourself with the following guidelines, which allow us to provide safe, high-quality care.


North Hawaii Community Hospital has the right to escort loud, unruly, or combative visitors out of the hospital. Visitors who do not follow the hospital policies and procedures will also be escorted out.

Emergency Situations

In the event of an emergency, all visitors will be required to leave. Your cooperation is critical and appreciated.


All meals are provided by the hospital; however, outside food can be brought to patients. Be sure to ask the nurse if the patient is allowed to eat other foods or if they are on a special diet before giving any outside food.

Ohana (Family) Waiting Rooms

While you are waiting, we encourage you to use the ohana (family) waiting rooms located throughout the hospital.

Patient Confidentiality

Due to confidentiality laws, staff members are not allowed to release any information about a patient without the patient’s permission. For large families, please appoint one person to act as a point of contact. With permission from the patient, this person will be given information to share with the family.

Phone Calls to Patients

Rest is critical for patient healing and recovery. Please limit phone calls to patient rooms during nighttime hours so that our patients can rest. After visiting hours, it is best to call the main nurses station at 808-881-4790 in case the patient is asleep or does not want to be disturbed.


Smoking (incldung e-cigarettes) is not allowed inside our facility or anywhere on the hospital grounds.


To help us maintain a safe, quiet, healing environment, please do not let children run in the halls. Also, halls must be kept clear at all times.

Visiting Hours

Visiting hours for the Medical- Surgical Unit are from 8:30 am - 8:30 pm. Security doors in certain parts of the hospital are closed and alarmed after 9 pm. Walking the hallways is not allowed after 9 pm. If you need to stay past visiting hours, please check with the nurse in charge of the unit and a name tag will be issued to you. For security reasons, the name tag must be worn at all times during after-hours visitation.

Overnight Visitation

Overnight visitation is kept to a minimum. With prior approval from the unit supervisor, one adult may spend the night with an adult patient based on specific patient needs. One adult family member is encouraged to stay with pediatric patients. Children under the age of 18 are not allowed to stay overnight.