Services

The Queen's Medical Center's Social Work team provides a range of services to help patients and families identify psychological issues related to hospitalization, as well as coping and adjustment issues after discharge from the hospital.

We work with patients, their families and the health care team to coordinate and facilitate treatment throughout the hospital stay until discharge.

Our services include: 

 

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Continuity of Care Planning

Social Workers help patients and families understand an illness diagnosis and treatment options. Our caring staff can assist in the adjustment to hospital admission, assess the possible role changes within a family and help explore the emotional and/or social responses to an illness diagnosis and the treatment plan. We also educate patients on Physician Orders for Life-Sustaining Treatment (POLST) and advance health care directives. Our goal is to empower patients and families to communicate with one another and members of their health care team to facilitate constructive decision making for overall wellness.


Discharge Coordination and Community Resources

The Social Work department coordinates discharge planning for patients and families. Social workers can facilitate arrangements for nursing home or care home placement, facility transfers, outpatient home care, community resources, and outpatient follow-up referrals. Every effort is made to procure placement, if necessary.

When a patient's level of care has been lowered to less than acute, they will be discharged from the hospital within three days of the notification. If there is no available placement, the patient will be discharged home. This is necessary to preserve the acute care services of the hospital for other patients needing treatment.


Psychosocial Assessment

Upon being admitted, our Social Workers provide an initial screening and evaluation of high-risk patients and families. Patients will undergo a comprehensive psychosocial assessment, including options for treatment and referrals to appropriate resources. Social workers can administer brief intervention for newly diagnosed patients and their families encompassing crisis intervention, counseling for Acute Stress Reaction, substance abuse counseling, and chronic illness counseling.


Specialty Service Areas

Our Social Workers are Master's degree certified and licensed to practice in the state of Hawaii. The entire Social Work department staff collaborates to recommend the appropriate treatment intervention during the patient's hospitalization. Specialty teams are available to provide services to patients and their families including:

  • Behavioral Health Services
  • Critical Care/Trauma
  • Emergency Department Services
  • Medical or Surgical Services
  • Neurology
  • Oncology
  • Orthopedics