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Quality and Patient Safety

By taking a pledge to put Patients First, we treat patients as if they are members of our ohana, our family, work together as one team and hold ourselves and each other accountable to provide the best care. Placing our patients’ needs first unites us as one Queen's team.

The Queen's Medical Center promotes an environment of open communication, teamwork, and continuous learning. We believe that well-informed patients take a more active role in improving their health conditions therefore, we value shared decision making and will partner with you every step of the way.

We also know that high quality, safe care is even better when it’s delivered with compassion, aloha, respect and excellence. We strive to do this every day, drawing inspiration from our Founder Queen Emma. It is The Queen Emma Way.


Our commitment to quality and patient safety is recognized nationally

  • U.S. News & World Report recognized The Queen’s Medical Center as Best Hospital in Honolulu in 2017-2018. Queen’s is ranked in the top 50 hospitals nationwide in five specialties and noted as High Performing (in the top 10% of hospitals) in eight specialties. 
  • The Centers for Medicare & Medicaid Services (CMS) awarded The Queen’s Medical Center a five-star rating, placing the hospital in the top 10% of hospitals nationwide.  
  • The Leapfrog Group, an independent rating agency that evaluates health care providers on safety, quality and customer value, awarded The Queen’s Medical Center and The Queen’s Medical Center-West Oahu A grades for Hospital Safety.
  • Healthcare-Associated Infections Report by the Department of Health scored The Queen’s Medical Center statistically equal or better than predicted for all measures nationally.

We believe that collaboration provides opportunities for continuous learning and improvement. The following collaborations and programs bring quality and patient safety to the forefront on a daily basis.

Johns Hopkins Medicine’s Armstrong Institute for Patient Safety & Quality

The Queen’s Medical Center is affiliated with the Johns Hopkins Armstrong Institute to share innovations, education and learning with the goal of establishing ourselves as a national beacon of quality and safety. The affiliation is the first of its kind in Hawaii and a first for Johns Hopkins Medicine. Comprehensive Unit-Based Safety Program (CUSP) teams, created as a result of our partnership, bring quality improvement efforts to the unit level.

Clinical Hale (Communities)

Our medical professionals drive quality improvement at the clinical specialty level through our Clinical Hale (Communities). Through the Hale, quality work is advanced in a methodical manner, uniting clinical improvement efforts systemwide into one cohesive group. Hale members look for process discrepancies and work collaboratively to decrease variation to drive clinical and financial improvement.

Advanced Training Program in Quality and Leadership

Each year, Queen’s provides an eight-day Advanced Training Program to clinicians and administrative leaders. The program emphasizes:

  • national imperatives in health policy
  • adaptive leadership
  • quality improvement theory and tools
  • data analysis and interpretation
  • clinical protocol adoption
  • patient safety and human factors

Brent James, MD, former Chief Quality Officer of Intermountain Health and an international quality improvement leader, facilitates courses within the program.