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Patient Services and Amenities

Family and friends may reach patients through Queen’s operators at 808-691-1000 from 7:00 am – 10:00 pm. Before and after hours calls will be referred to the nurses’ station to ensure that rest is not disturbed.

ATM

Bank of Hawaii ATMs are located at the Level 1 Information Desk and in the main lobby next to Café Aloha.

Comfort Dogs

The Queen’s Medical Center provides Comfort Dog services to aid healing and provide some cheer to our patients. Patients may arrange for a visit from a canine volunteer through Volunteer Services.

Equipment for the Hearing and Speech Impaired

Queen's can help you obtain equipment for the hearing and speech-impaired, such as Text Telephones (TTY), amplified and speaker telephones and closed captioned devices. For more information, contact The Queen's Patient Relations department, or call The Queen's Medical Center TTY at 808-691-4737.

Foreign Language and Sign Language Interpreters

Interpreters for patients are available in many foreign languages as well as in American sign language. If you would like to arrange for an interpreter in advance, Patient Relations will be glad to help you Monday - Friday, 8:00 am - 4:30 pm at 808-691-4602.

Guided Imagery

Guided Imagery uses your imagination to help you relax and decrease pain. If you wish, someone who is trained in this relaxation method can help you to find the imagery that works best for you. Sessions are provided by volunteers and are free of charge.

Healing Touch & Reiki

Energy-based treatments that can positively affect physical, emotional, mental and spiritual health and aid in the reduction of pain and enable relaxation. Sessions are provided by volunteers and are free of charge.   

Internet Access

For your convenience, Queen’s is pleased to offer you and your guests free Wi-Fi in patient rooms and all public areas of the hospital. Select QMCGUEST to log in and view instructions and usage restrictions.

Mail Service

Queen's volunteers can help you to write letters and mail them. Stamps may be purchased at the Gift Shop in Queen's main lobby. Volunteers will also deliver any incoming mail from your friends. Mail which arrives at The Queen's Medical Center after you leave will be forwarded to your home.

Mobile Library

Queen's volunteers can bring a book cart to your bedside at your request so you may select a book or magazine to read. If a volunteer is available, reading service may also be provided.

Musical Healing

Volunteer musicians play an assortment of music genres and instruments to inspire and soothe.

Newspapers

Morning and evening newspapers may be purchased from newsstands in Queen's main lobby. If you need help in buying a paper, Queen's volunteers can deliver a copy to your room.

Patient Room Service Dining

At Your Request Room Service Dining allows patients to order meals over the phone and select when they would like to dine. Available in each patient room, Room Service menus offer fresh, healthy options. Menus in Japanese, Chinese, and Tagalog are available upon request. 

Patients, caregivers, or family members may order meals from the hospital room by dialing ext. 4331 (option 1) or from outside the hospital by dialing 808-691-4331. Meals can be ordered before mealtime or up to a day in advance. Customer Service Representatives are available to take meal orders from 6:30 am – 10:30 pm, 7 days a week. Dining hours are from 6:30 am – 6:30 pm.

Meals are also available for guests and family members. Guest meal vouchers can be purchased in the Dining Room, at Café Aloha, or directly from your server.

Safety Deposit Box

We encourage you to leave jewelry, money, or other valuables at home or send them home with your family when you check in. If this is not possible, a hospital safety deposit box is available in Patient Financial Services. Your valuables will not be released to family or friends without your written consent and proof of identity.