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Patient & Family Advisory Council

Empower, Innovate, Improve the Health Care Experience

Applications are now being accepted for Volunteer Community Advisors for the Queen’s Patient & Family Advisory Council.

The Queen’s Patient & Family Advisory Council is an advisory group made up of volunteers from the community and hospital staff that meets monthly to provide feedback and guidance on improving the experience of patients and their families.

Because patients and their families are direct recipients of the care and service given at Queen’s, they can help hospital staff see issues from their unique perspective. Volunteer community advisors work with hospital staff advisors on a variety of patient and family care issues. Based on the guidance of the Patient & Family Advisory Council, hospital managers can take direct action to improve the experience of patients and their families.
 

Patient & Family Advisory Council Mission
To give first priority to the voice of patients and families in order to design innovative, inspired health care delivery systems based on Queen’s C.A.R.E. Values of Compassion, Aloha, Respect, and Excellence.

Goals

  • Cultivate respectful, welcoming partnerships between patients, families, leadership, and staff with open, constructive communication.
  • Encourage collaboration between families and providers of patient care.
  • Strengthen communication between patients, families, leadership, and staff.
  • Channel information and concerns from patients and families to organizational leadership.
  • Offer effective solutions to patient-family concerns.
  • Provide input for clinical programs to meet patient and family needs.
  • Provide recommendations on operational issues that affect patients and families.

Meetings
Patient & Family Advisory Council meetings may involve:

  • Sharing health care experiences with doctors, staff, and other advisors.
  • Participating in group discussions on what it is like to be a patient or family member, and how care, quality, safety, and service can be improved.
  • Providing input about hospital policies, practices, and patient education.
  • Identifying patient and family needs and concerns.
  • Serving in smaller groups regarding the care and service in particular areas of the hospital.


If you are interested in serving on the Queen’s Patient & Family Advisory Council please fill out the form below.

Patient and Family Advisor Interest Form

Membership is limited. Acceptance of applicants is based on fulfilling certain criteria as outlined in the Queen’s Patient & Family Advisory Council By-Laws.

Choose a facility you have an interest in serving 
Choose a facility you have an interest in serving  *First Name Last Name Email Phone Please indicate your primary language Which (if any) services have you received? 

Please indicate if you are able to serve as an advisor for at least 1 to 2 years:  *Please indicate the amount of time you are able to commit to being an advisor  *Please list the date(s) of your most recent care experience (if any) at The Queen’s Health Systems:  *Please share your reason for choosing to serve as The Queen’s Health Systems Patient and Family Advisor:  *Please list and describe areas of particular interest to you:  *Please describe any previous experience you have had to serve as an advisor, active volunteer, or board
member for other programs or organizations. 
Date  *