Becoming a Patient

Thank you for choosing Queen Emma Clinics for your care. To become a patient at Queen Emma Clinics you may call us directly at 808-691-4970 to schedule an appointment. 

Before You Arrive

Be sure to bring the following to your appointment:

  • Valid photo identification card: Hawaii State ID, Hawaii Driver’s License, or Passport
  • Health insurance card
  • Health records (such as immunization records for children, etc.)
  • Any medications currently being taken

When You Arrive

Check in at our registration kiosk and have a seat in our waiting room. When it is your turn, a Patient Service Representative will assist you with registration.

Checking In

For new patients, a medical record and a business account will be started by our registrar before services are given.

On each visit to the Queen Emma Clinics, you must check in at our registration station to update your records and make sure that you are properly directed to the right services. Notify the registrar of any new information, such as new phone number, updated insurance, name change, etc.


Queen Emma Clinics accepts Medicare, Medicaid (including QUEST plans), HMSA, and most private health insurance plans.

If You Do Not Have Insurance

We ask that you pay a minimum of $15 for services given to you at your appointment. Some patients may qualify for discounts based on ability to pay. Our financial advisor can help you apply for some form of insurance, such as QUEST.

Other Charges

Charges for all laboratory, diagnostic, and pharmacy services are separate from your Queen Emma Clinics charges.

Reaching the Clinic After Hours

For Adults

Call 808-691-1000 (the Queen’s main operator) and ask for the Queen Emma Clinics doctor-on-call.

For issues related to pregnancy or women’s health, ask for the QEC OB/GYN (obstetrician) on-call.

For Children Under the Age of 18

If you live in the West or Central Oahu areas, call 808-691-3115 to reach the Pediatric After Hours Center at The Queen’s Medical Center - West Oahu in Ewa Beach.

Otherwise, you may call 808-691-1000 (the Queen’s main operator) and ask for the Queen Emma Clinics doctor-on-call.

Emergency Department

The Emergency Department at The Queen’s Medical Center is for urgent, critical, off-hours needs.

Call 9-1-1 for life and death emergencies only.

If you are already an established patient at the Queen Emma Clinics, you may notify the Emergency Department that QEC is your primary care provider.

Although your insurance may cover emergency care 24 hours a day, 7 days a week, if your visit to the Emergency Department is not determined to be an emergency, you may be financially responsible for the services you receive. It may be best to call your primary care provider first unless you feel it is a matter of life or death.

If it is a matter of life or death, call 9-1-1 immediately.