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During Your Hospital Stay

Family and friends may reach patients through Queen’s-West Oahu operators at 808-691-3000 from 7:00 am – 10:00 pm. Before and after hours calls will be referred to the nurses’ station to ensure that rest is not disturbed.


Internet Access

For your convenience, Queen’s-West Oahu is pleased to offer you and your guests free Wi-Fi in patient rooms and all public areas of the hospital. Select QMCGUEST to log in and view instructions and usage restrictions.


No Smoking Policy

Smoking and the use of tobacco and related products or devices are not allowed on the Queen’s-West Oahu campus, including outdoor areas/parking lots. This applies to all patients, visitors, employees, physicians, and volunteers, and includes all electronic and/or water vapor products or devices that simulate the act of smoking.


Patient Room Service Dining

At Your Request Room Service Dining allows patients to order meals over the phone and select when they would like to dine. Available in each patient room, Room Service menus offer fresh, healthy options.

Patients, caregivers, or family members may order meals from the hospital room by dialing ext. 13555 or from outside the hospital by dialing 808-691-3555. Meals can be ordered before mealtime or up to a day in advance. Customer Service Representatives are available to take meal orders from 6:30 am – 10:30 pm, 7 days a week. Dining hours are from 6:30 am – 6:30 pm.

Meals are also available for Guests and family members. Guest meal vouchers can be purchased in the Dining Room, at Café Aloha Coffee, or directly from your server.