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Pay Your Bill

The Queen’s Medical Center - West Oahu offers secure online payment of your hospital bill. Payments are normally posted to your hospital account within two (2) business days. To make a payment, you will need the hospital account number on your hospital billing statement and the patient’s date of both. 

If you have questions about your hospital account or the online bill payment process, please call Patient Financial Services at 808-691-3152.


Hours

Monday - Friday, 8:00 am - 4:00 pm

Closed on weekends and most major holidays


Payment Options

Call Patient Billing

808-691-3152

Pay Online Without Logging In
Pay Bill
Pay By Mail
Patient Financial Services
91-2141 Fort Weaver Road
Ewa Beach, HI 96706
Pay In Person
Patient Financial Services
91-2141 Fort Weaver Road
Ewa Beach, HI 96706

Insurance

The Queen’s Medical Center accepts most insurance types. Your doctor will decide which procedures, tests and other consultations you may need. However, many health plans require pre-certification and sometimes predetermination of medical necessity prior to care being rendered. In addition, some services may not be a covered benefit for some plans. Please contact your insurance company to verify eligibility.


Financial Assistance

The Queen’s Medical Center-West Oahu is committed to providing medical services to patients and objectively considers each patient’s financial ability to pay for the cost of hospital services.

The Financial Assistance Policy, also known as Charity Care, offers emergency and other medically necessary services at low or no cost to the patient. A discounted rate is applied to eligible patients who do not have or cannot obtain adequate financial resources to pay for their medical care. Our staff will assist individuals, free of charge, in applying for eligible governmental health insurance programs, such as Medicare and Medicaid/Quest. Upon approval of the financial assistance application, individuals will receive a 100% or a 65% discount. Applicants may be screened for Medicaid eligibility and requested to cooperate with applying for Medicaid-Quest.

Eligibility Requirements

Financial assistance is generally determined by a sliding scale of total household income based on Federal Poverty Guidelines for US citizens and US residents or based upon the country minimum wage annualized for non-US citizens and non-US residents.

About Our Financial Assistance Policy

Please visit Patient Financial Services where a representative will provide you with an application for Financial Assistance upon request. You may also contact a Patient Account Representative at 808-691-3123, Monday - Friday from 8:00 am - 4:00 pm to request an application.

List of Covered Providers

The Queen's Medical Center - List of Covered Providers

Availability of Translations

Financial Assistance Application and Plain Language Summary are available in Japanese, Samoan, Vietnamese, Korean, Chinese, Tongan, Chuukese, Tagalog and Ilokano.  

Japanese:
慈善医療ポリシーPlain Language Summary(概要説明書) - 付属書D 
クイーンズ・ヘルスシステム システムワイド管理ポリシー&手順 
資金助成申請書 

Samoan
Aiaiga mo Fesoasoani Maua Fua Aotelega o Gagana - Exhibit D
Polokalame fa’a le ‘au’aunaga mo le lautele ma fa’atinoga mole’āu’aunaga fa’a le falema’i.
Talosaga mo Fesoasoani Tau Tupe. 

Vietnamese:
Chính Sách Chăm Sóc Từ Thiện Tóm Tắt Bằng Ngôn Ngữ Đơn Giản - Phụ Lục D 
Chính Sách và Thủ Tục Hành Chính Toàn Hệ Thống của Hệ Thống Y Tế The Queen 
Đơn Xin Hỗ Trợ Tài Chính 

Korean:
자선 진료 정책 쉬운 언어 요약본 - Exhibit D 
Queen’s Health Systems의 시스템 전반의 행정 정책 및 절차 
재정 지원 신청서 

Chinese:
慈善医疗政策简明语言摘要 - 附件D 
皇后健康系统的全系统范围的管理政策和程序
经济援助申请 

Tongan:
Polisī ki he Tokoni 'Ofá Fakamatala nounou 'i he Lea Mahino - Fakamatala D 
Ngaahi Polisī mo e Founga Ngāue Fakakātoa 'a e Queen’s Health Systems
Kole Tokoni Fakapa'anga

Chuukese:
Charity Care Policy Mesenapen Poraus Non Foosun Fonuom (“Plain Language Summary”) - Taropwe D 
Annuk me Otoot fan “System-Wide” non tettenin ewe Queen’s Health Systems 
Application ren Aninisin Monien Niwinum non Pioing (“Financial Assistance Application”) 

Tagalog:
Patakaran sa Kawang-gawang Pangangalaga Buod sa Simpleng Lengguwahe - Exhibit D 
Mga Pambuong Sistemang Administratibong Patakaran at Proseso ng The Queen’s Health Systems 
Aplikasyon para sa Pinansiyal na Tulong 

Ilokano:
Pagannurotan iti Tulong a Pannaripato Pakabuklan iti Simple a Pagsasao - Exhibit D 
Administratibo a Pagannurotan ken Wagwagas iti Intero a Sistema ti The Queen’s Health Systems 
Aplikasion para iti Pinansial a Tulong 

Please return your completed application to Attention: Business Services at

The Queen’s Medical Center Punchbowl, 1301 Punchbowl Street, Honolulu, Hawaii 96813


The Queen’s Medical Center West Oahu, 91-2141 Fort Weaver Road, Ewa Beach, Hawaii 96706


Molokai General Hospital, 280 Home Olu Place, Kaunakakai, Hawaii 96748


North Hawaii Community Hospital, 67-1125 Mamalahoa Highway, Waimea, Hawaii 96743


Extended Payment Plans

We offer extended payment plans to patients through our partner, AccessOne, offers no-interest and flexible low-interest payment plans that are tailored to your health and financial situation. The program covers all patients regardless of balance or credit history and never report you to credit bureaus. Their customized payment options offer many benefits including:

  • No credit reporting
  • Everyone is accepted
  • No hidden fees
  • Easy payment methods: online, phone, check, auto pay
  • Combined statements that include other medical bills and family members

Their patient advocates will work with you to determine the right plan for your situation and help establish regular low, monthly payment installments you can realistically manage.  To learn more, speak to an AccessOne Patient Advocate by calling 844-327-1883 or visit their website at www.AccessOneMedCard.com.


Avoiding Surprises in Your Medical Bills: A Guide for Consumers

The Queen’s Health Systems and the American Hospital Association (AHA) believe patients and their families should be protected from the financial burdens of unexpected medical bills. Health insurance and health care billing are complex, and it can be difficult for patients to understand their coverage and obligations. Although insurers are in the best position to help patients understand what is considered in network or out of network, everyone providing health care services has a role to play in helping consumers navigate the complicated health care delivery system. Learn more in this AHA guide designed to help patients understand the questions they can ask to help avoid paying more than expected for health care services.

Download HFMA Consumer Guide - ENGLISH

Download HFMA Consumer Guide - SPANISH


Transparency in Pricing

In support of the Public Health Service Act, The Queen’s Health Systems makes its Hospital Standard Charges, or Chargemaster, available. The charge for services included on your bill is based on many factors that vary from hospital to hospital, including the costs of buying medications and medical supplies; maintaining hospital buildings; paying highly-trained health care workers; and purchasing up-to-date medical technology. Please note a patient’s out-of-pocket cost is not determined by the standard charges of a hospital. The out of pocket cost is driven primarily by the contracted rate the patient’s insurance carrier will pay the hospital, which is generally less than the standard charges; and any copay, deductible or coinsurance required by the patient’s benefit plan. 

This document should not be used to accurately estimate or determine the final patient cost of a given service or hospital stay. It is provided for information only. Charges referenced in this list of standard charges were valid on January 1, 2019. Charges may change from this date due to new technology, added or eliminated services, changes made by manufacturers or vendors, differentiating cost of supplies and drugs, etc.

The Queen’s Medical Center - West Oahu

FREQUENTLY ASKED QUESTIONS ABOUT ONLINE BILL PAYMENTS

At this time, only Queen's inpatient and outpatient hospital bills may be paid online using MasterCard, Visa, American Express or Discover. Physician billing is not included at this time. The Queen's Medical Center does not charge a fee for online payments.
Yes. The transaction portion of our website is protected with the latest encryption software.
Online access to account information is not available at this time. For account information, please call Patient Financial Services at 808-691-5300 during our business hours, Monday - Friday, 8:00 am - 4:00 pm.
If you have any questions, please call 808-691-5300 during our business hours, Monday - Friday, 8:00 am - 4:00 pm.
Yes. Enter the Country/Providence in City Field, "HI" in state field, and enter "99999" in zip code field.