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Queen's Commitment to Quality and Patient Safety

A Culture that Puts Patients First Translates to Quality Care

At The Queen’s Health Systems, our physicians, nurses and staff are committed to providing every patient with the highest quality care. By taking a pledge to put Patients First, we treat patients as if they are members of our ohana, our family, working together as one team, and holding ourselves and each other accountable to provide the best care. Placing our patients’ needs first is at the center of what we do and unites us as one Queen's team.

We promote an environment of open communication, teamwork, and continuous learning. And because we believe that well-informed patients take a more active role in improving their health condition, we value shared-decision making and will partner with you every step of the way.

We also know that high quality, safe care is even better when it’s delivered with compassion, aloha, respect and excellence. We strive to do this every day, drawing inspiration from our Founder Queen Emma. It is The Queen Emma Way.

 

 


Queen’s commitment to quality and patient safety have been recognized nationally:

  • U.S. News & World Report recognized The Queen’s Medical Center as Best Hospital in Honolulu in 2017-18. U.S. News ranked Queen’s in the top 50 hospitals nationwide in five specialties and High Performing (in the top 10% of hospitals) in eight specialties. 
  • The Centers for Medicare & Medicaid Services (CMS) awarded The Queen’s Medical Center a five-star rating, placing the hospital in the top 10% of hospitals nationwide.  
  • The Leapfrog Group, an independent rating agency that evaluates health care providers on safety, quality and customer value, awarded The Queen’s Medical Center and The Queen’s Medical Center-West Oahu A grades for Hospital Safety.
  • Healthcare-Associated Infections Report by the Department of Health scored The Queen’s Medical Center statistically equal or better than predicted for all measures nationally.

We believe that collaboration provides opportunities for continuous learning and improvement. The following collaborations and programs bring quality and patient safety to the forefront on a daily basis.

Partnership with Johns Hopkins

Queen’s formed a collaboration with the Johns Hopkins Armstrong Institute in 2015 to advance patient safety and quality through shared innovations, education and learning. Comprehensive Unit-Based Safety Program (CUSP) teams bring quality improvement efforts to the unit level.

Clinical Hale (Communities)

Medical professionals drive quality improvement at the clinical specialty level through Clinical Hale (Communities).  Through the Hale, quality work is advanced in a methodical manner, uniting clinical improvement efforts systemwide into one cohesive group. Hale members look for unwarranted variation and work collaboratively to decrease variation to drive clinical and financial improvement.

Advanced Training Program in Quality and Leadership

Annually, Queen’s provides an eight-day Advanced Training Program to clinicians and administrative leaders. The program emphasizes national imperatives in health policy, adaptive leadership, quality improvement theory and tools, data analysis and interpretation, clinical protocol adoption, and patient safety and human factors. Dr. Brent James, former Chief Quality Officer of Intermountain Health and an international quality improvement leader, facilitates courses within the program.