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Pricing Transparency

Avoiding Surprises in Your Medical Bills: A Guide for Consumers

The Queen’s Health System and the American Hospital Association (AHA) believe patients and their families should be protected from the financial burdens of unexpected medical bills. Health insurance and health care billing are complex, and it can be difficult for patients to understand their coverage and obligations. Although insurers are in the best position to help patients understand what is considered in network or out of network, everyone providing health care services has a role to play in helping consumers navigate the complicated health care delivery system. Learn more in this AHA guide designed to help patients understand the questions they can ask to help avoid paying more than expected for health care services.

Transparency in Pricing

In support of the Public Health Service Act, The Queen’s Health System makes its Hospital Standard Charges, or Chargemaster, available. The charge for services included on your bill is based on many factors that vary from hospital to hospital, including the costs of buying medications and medical supplies; maintaining hospital buildings; paying highly-trained health care workers; and purchasing up-to-date medical technology. Please note a patient’s out-of-pocket cost is not determined by the standard charges of a hospital. The out of pocket cost is driven primarily by the contracted rate the patient’s insurance carrier will pay the hospital, which is generally less than the standard charges; and any copay, deductible or coinsurance required by the patient’s benefit plan. 

This document should not be used to accurately estimate or determine the final patient cost of a given service or hospital stay. It is provided for information only. Charges referenced in this list of standard charges were valid on July 1, 2020. Charges may change from this date due to new technology, added or eliminated services, changes made by manufacturers or vendors, differentiating cost of supplies and drugs, etc.

The Queen's Medical Center

The Queen's Medical Center - West O‘ahu

Queen’s North Hawai‘i Community Hospital