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Financial Resources

To avoid surprises in your medical bill, visit our transparency in pricing information.

» Financial Resources

Thank you for choosing The Queen’s Health System for your care. We are committed to providing quality care, as well as convenient, safe, and reliable options for resolving your balance.

Below are some helpful links to access our financial resources. If you have any further questions, please don’t hesitate to contact the location where you received treatment using the contact information provided below.

Paying Your Medical Bill

For your convenience, The Queens Health System offers the option to securely pay your bill online. Payments are normally posted to your hospital accounts within (2) business days.

To make a payment, you will need your hospital account number on your statement and the patient’s date of birth.

If you have any questions about your account or the online payment process, please contact The Billing Team at 808-691-5300.

Pay Online

To pay your bill online, please visit the Billing Portal on MyChart.

You’ll need your account number and the last name of the person responsible for payment.

If you would like to pay your bill over the phone, in person, or via mail, please explore our Billing Directory to find the appropriate information specific to the location of your treatment. 

For more information about your bill and the individual charges, please view our Pricing Transparency page.

Health Insurance Coverage

Your health is important to us and we want to provide you with the information you need to make decisions. During this critical time, you may be wondering what to do if you or a family member needs health care. 

The Queen’s Health System accepts most insurance types. Your doctor will determine which tests, procedures, and consultations you may need to address your healthcare needs. However, it’s important to note that whether your insurance plan covers your care depends on your insurance provider. Please contact your insurance company to verify eligibility.

If you are recently uninsured or are at risk of becoming uninsured, here are some avenues to explore.

Affordable Care Act (ACA) plans for individuals and families are available through the federal exchange, HealthCare.gov. You may be able to get a government subsidy to help pay for your monthly membership rate.

You may be eligible to get a health plan at no cost or low cost from the state during these difficult economic times. Learn how to apply by visiting the QUEST Integration website: https://medical.mybenefits.hawaii.gov.

The Explanation of Benefits (EOB) is a statement that shows a detailed listing of how your insurance company processed your claim. An EOB is mailed by your insurance company directly to you.

You may be eligible for coverage as a dependent through your spouse or partner’s employer, or another organization. If you are under 26, your parents may be able to add you to their plan.

The following organizations can provide assistance in navigating your health insurance options:

Applying for Financial Assistance

The Queen’s Health System is committed to providing medical services to patients and objectively considers each patient’s financial ability to pay for the cost of hospital services.

Our Financial Assistance Policy

The Financial Assistance Policy offers emergency and other medically necessary services at low or no cost to the patient. A discounted rate is applied for eligible patients who are uninsured or underinsured and do not have or cannot obtain adequate financial resources to pay for their medical care.

Our staff will assist individuals, free of charge, in applying for eligibility government health insurance programs, such as Medicare and Quest. All applicants will be initially screened for Quest eligibility by our partner ElevatePFS and requested to cooperate with our staff in applying for the Quest program. Upon approval of the financial assistance application, individuals will receive either a 100% or a 76% discount.

Eligibility Requirements

Financial assistance is generally determined by a sliding scale of total household income based on Federal Poverty Guidelines for US citizens and US residents or based upon the country minimum wage annualized for non-US citizens and non-US residents.

Financial Assistance Application & Documentation

The following link will allow you to complete the Financial Assistance Application online. Once completed you will be prompted to attach copies of the required documentation to support your application.

Alternatively, you can fill out the PDF version of the application and email it along with copies of the required documents to ElevatePFS@queens.org.

If you have any difficulty in completing the application or attaching the documents, please contact our partner ElevatePFS at 808-566-6666, who will be happy to assist you. They will also assist in interviewing you for the Quest program.

Please take a few moments to have all the information needed to complete the application and attach the required documents.

Please use the links below to view the providers covered by our Financial Assistance Policy at each location.

Extended Payment Plans

We offer extended payment plans to patients through our partner, AccessOne, which provides no-interest and flexible low-interest payment plans that are tailored to your health and financial situation. The program covers all patients regardless of balance or credit history and never reports you to credit bureaus. Their customized payment options offer many benefits including:

  • No credit reporting
  • Everyone is accepted
  • No hidden fees
  • Easy payment methods: online, phone, check, auto pay
  • Combined statements that include other medical bills and family members

Their patient advocates will work with you to determine the right plan for your situation and help establish regular low, monthly payment installments you can realistically manage.  To learn more, speak to an AccessOne Patient Advocate by calling 844-327-1883 or visit their website at https://accessonepay.com/.

FAQs

The Queen’s Health System generally accepts payment for all inpatient and outpatient services online. In some cases, physician and professional bills may also be accepted online.

The Queen’s Health System does not charge a fee for online payments.

Yes. The transaction portion of our website is protected with the latest encryption software.

 

Our Billing Department is available to answer any questions you may have about your account, statement, or financial policies. Please view our directory to find the appropriate contact information for your treatment location.

Yes. Enter the Country/Providence in the city field, “HI” in the state field, and “99999” in the zip code field.

Co-payments for services must be paid at the time of service. For additional service charges, upon receipt of your billing statement, payment is expected within 30 days of the billing date shown on your statement.

Your visit may result in billing from various service providers, depending on the type of services you were referred for and the location of treatment. You may also receive separate billing for professional and/or technical services.

Many insurance companies have co-payments, deductibles, or out-of-pocket expenses (not covered by your insurance plan) for which you are responsible. You may also receive a bill if your insurance company does not process your claim by their due date or if they deny coverage of services performed.

If you have questions about why your insurance did not pay a portion or all of your claim, contact your insurance company directly.

The Explanation of Benefits (EOB) is a statement that shows a detailed listing of how your insurance company processed your claim. An EOB is mailed by your insurance company directly to you.

Yes. If you do not have medical insurance, you will be expected to pay for your services in full at the end of your visit.

Billing Directory

The designated contact for Billing varies based on the location where you received your care. To facilitate seamless communication for bill payments, financial inquiries, and assistance requests, please refer to the provided directory for the relevant phone number and address.

Please contact our General Billing through the number below. 

Phone Number: 808-691-5300

Phone Number: 808-691-5300

Address to Pay Bill by Mail:
Patient Billing
P.O. Box 380020
Honolulu, HI 96838-0020

Address to Pay In Person:
Patient Billing
1301 Punchbowl Street
Honolulu, HI 96813

Hours:
Monday – Friday
8:00 am – 4:00 pm
Closed on weekends and most major holidays

Phone Number: 808-691-3152

Address to Pay Bill by Mail:
Patient Financial Services
91-2141 Fort Weaver Road
Ewa Beach, HI 96706

Address to Pay Bill in Person:
Patient Financial Services
91-2141 Fort Weaver Road
Ewa Beach, HI 96706

Hours:
Monday – Friday
8:00 am – 4:00 pm
Closed on weekends and most major holidays

Phone Number: 808-881-4610

Address to Pay Bill by Mail:
Queen's North Hawaii Community Hospital
P.O. Box 2799
Kamuela, Hawaii 96743

Address to Pay Bill in Person:
Queen's North Hawaii Community Hospital
67-1125 Mamalahoa Highway
Kamuela, Hawaii 96743

Hours:
Monday – Friday
8:00 am – 4:00 pm
Closed on weekends and most major holidays

Phone Number: 808-553-3127

Address to Pay Bill by Mail:
Molokai General Hospital
Attn: Business Office
PO Box 408
Kaunakakai, Hawaii 96748

Address to Pay Bill in Person:
Molokai General Hospital Business Office
280 Home Olu Place
Kaunakakai, Hawaii 96748

Hours:
Monday – Friday
8:00 am – 4:30 pm
Closed on weekends and most major holidays

Phone Number: 808-524-5247

Address to Pay Bill by Mail:
The Queen's Health Care Centers
PO Box 30210 Honolulu, HI 96820-0210

Address to Pay Bill in Person:

Hours:
Hours depend on specific location.

Phone Number: 808-691-5300

Address to Pay Bill by Mail:
Patient Billing
P.O. Box 380020
Honolulu, HI 96838-0020

Address to Pay In Person:
Patient Billing
1301 Punchbowl Street
Honolulu, HI 96813

Hours:
Monday – Friday
8:00 am – 4:00 pm
Closed on weekends and most major holidays

Phone Number: 808-691-3152

Address to Pay Bill by Mail:
Patient Financial Services
91-2141 Fort Weaver Road
Ewa Beach, HI 96706

Address to Pay Bill in Person:
Patient Financial Services
91-2141 Fort Weaver Road
Ewa Beach, HI 96706

Hours:
Monday – Friday
8:00 am – 4:00 pm
Closed on weekends and most major holidays

Phone Number: 808-881-4610

Address to Pay Bill by Mail:
Queen’s North Hawaii Community Hospital
P.O. Box 2799
Kamuela, Hawaii 96743

Address to Pay Bill in Person:
Queen’s North Hawaii Community Hospital
67-1125 Mamalahoa Highway
Kamuela, Hawaii 96743

Hours:
Monday – Friday
8:00 am – 4:00 pm
Closed on weekends and most major holidays

Phone Number: 808-553-3127

Address to Pay Bill by Mail:
Molokai General Hospital
Attn: Business Office
PO Box 408
Kaunakakai, Hawaii 96748

Address to Pay Bill in Person:
Molokai General Hospital Business Office
280 Home Olu Place
Kaunakakai, Hawaii 96748

Hours:
Monday – Friday
8:00 am – 4:30 pm
Closed on weekends and most major holidays

Phone Number: 808-524-5247

Address to Pay Bill by Mail:
The Queen’s Health Care Centers
PO Box 30210 Honolulu, HI 96820-0210

Address to Pay Bill in Person:

Hours:
Hours depend on specific location.