Last Updated:  April 6, 2020

Our highest priority at The Queen's Health Systems is the safety and well-being of our patients, visitors, physicians and staff. It's important to us to keep you informed during this period of COVID-19 concern.

COVID-19 is spread through coughing and sneezing, close personal contact such as touching or shaking hands, or contact with an infected object or surface. Symptoms include fever, cough and difficulty breathing.

Most people with these symptoms have the common cold or influenza, and not COVID-19. If you’re not feeling well and you’re able to manage your symptoms, stay home and self-isolate.

If you start feeling worse, need a higher level of care, have recently traveled to a high-risk country, or have been exposed to a patient with COVID-19, call one of our hospitals or clinics first – before you arrive – so we can take precautions and initiate care for you immediately upon your arrival.

As always, if you are experiencing an emergency, call 9-1-1.

Queen’s has created a COVID-19 task force to proactively ensure the highest level of patient care and hospital safety. Our staff members have been trained in the latest CDC safety protocols, and have the necessary equipment and training to safely treat COVID-19 patients.

We will continue to provide updates as the situation unfolds. 


Last Updated:  April 3, 2020



KAMUELA, HI – Drive-up screening for COVID-19 at Queen’s North Hawai’i Community Hospital (QNHCH) will change to a three-times-week schedule, effective Monday, April 6. Screening will be available Monday, Wednesday, and Friday from 10 am – 2 pm on the main hospital campus in Waimea.

Physician’s orders are not required but individuals must have symptoms and complete a screening. Patients are asked to bring photo ID and insurance information, and to stay in their vehicle; screening and testing takes only a few minutes and is done while the patient stays in the vehicle.

Leaving one’s home to seek medical care is an essential and allowable activity under the State’s Stay-at-Home order.

For more information, visit or or call the Queen's COVID-19 Information Line at 691-2619.

Last Updated:  March 31, 2020


HONOLULU – The Queen’s Health Systems is working closely with state health officials after receiving notification of a positive COVID-19 test result for one of its caregivers. This is the first positive test result involving a Queen’s employee.

Due to HIPAA guidelines and patient privacy concerns, Queen's will not be releasing a name or demographic information about the staff member, except to say the individual is managing symptoms under self-isolation at home. Patients and staff in that department have been notified.

Queen’s physicians and staff have been trained in the latest Centers for Disease Control and Prevention (CDC) protocols, and have all the safety precautions and necessary equipment in place to safely care for potential or confirmed COVID-19 patients.

The Hawaii State Department of Health will notify any potential contacts of the affected caregiver.

Last Updated:  March 30, 2020


Last Updated:  March 28, 2020


HONOLULU – The Queen’s Health Systems (QHS) announced on Friday in a letter sent to all 7,000 staff members working on campuses throughout Hawaii, the establishment of a Temporary Pay Program. This program is part of an overall strategy to support staff during the COVID-19 pandemic that the QHS Board of Trustees approved late Friday afternoon.

“Our caregivers are doing an amazing job caring for every patient and their ʻohana while simultaneously preparing for a potential surge of patients,” said Dr. Jill Hoggard Green, QHS President and CEO. “Even though they are incredibly resilient, we are keenly aware of the potential stress that can arise during these uncertain times.”

The Temporary Pay Program, one of many important interventions the QHS Leadership and Board have enacted, will run through April 28, 2020 and guarantees caregivers will be paid for their April scheduled hours.  The program is designed to help keep employees financially whole during this crucial time as some may be temporarily reassigned to do critically needed work in other areas, some may have their work hours reduced, and some may even be asked to stay home to reduce the spread of the disease.

“We are so pleased that our Board recognizes our caregivers’ commitment and is supporting them so they can stay well physically, emotionally and financially in order to meet the needs of our patients and the community,” Dr. Hoggard Green said.  “We want to continually show our appreciation to our caregivers, all of whom are displaying compassion and resourcefulness.”

Last Updated:  March 27, 2020


Previously we were not accepting cloth face masks.  After further consultation with our Queen’s Infection Prevention & Control experts, we will accept cloth face masks in addition to surgical masks.

Also, please note a few changes to the information below from previous communication:

The Queen’s Medical Center-Punchbowl
Front hospital lobby (valet area)
6:00 a.m.-7:30 p.m.
Contact:  Corey Au 808-691-4364 (for large PPE donations only)

The Queen’s Medical Center-West O’ahu
Receiving loading dock (mauka of the hospital)
8:00 a.m.-2:00 p.m.
Contact:  Mark Hinshaw 808-691-3000 (for large PPE donations only)

Queen’s North Hawaii Community Hospital
Contact:  Julia Ramos 808-881-4420

Molokai General Hospital
Normal Business Hours (Monday-Friday):  Administration building
Normal Business Hours Contact:  Jan Kalanihuia 808-553-5331
After Hours:  Emergency room
After Hours Contact:  Emergency room registration clerk 808-553-5331

Queen's Island Urgent Care

*Pearl Kai
*Hawaii Kai
8:00 a.m.-8:00 p.m.

*These locations do not require an appointment for drop off.

If you are interested in donating other non-PPE items to our Punchbowl and/or West O’ahu campus, please contact our Fund Development team at 808-691-4976.

Last Updated:  March 26, 2020


Queen's Island Urgent Care clinics (Kapahulu, Kakaako, Pearl Kai, and Hawaii Kai) are accepting donations of PPE from 8:00 a.m.-8:00 p.m.

*These locations do not require an appointment for drop off.
**At this time we are NOT accepting homemade cloth masks

Last Updated:  March 24, 2020

In an effort to build on existing supplies, The Queen’s Health Systems is asking the community for donations of personal protective equipment (PPE).  That includes goggles, face shields, masks, and gowns.  Companies or individuals can drop off donations at the following locations ONLY effective today:

The Queen’s Medical Center-Punchbowl
Front hospital lobby (valet area)
Contact:  Corey Au 808-691-4364


The Queen’s Medical Center-West O’ahu
Receiving loading dock (mauka of the hospital)
8:00 a.m.-2:00 p.m.
Contact:  Mark Hinshaw 808-691-3000


Queen’s North Hawaii Community Hospital
Contact:  Money Atwal 808-885-4444


Molokai General Hospital
Normal Business Hours (Monday-Friday):  Administration building
Normal Business Hours Contact:  Jan Kalanihuia 808-553-5331
After Hours:  Emergency room
After Hours Contact:  Emergency room registration clerk 808-553-5331

*These locations do not require an appointment for drop off.
**At this time we are NOT accepting homemade cloth masks

We appreciate the community’s support.

Last Updated:  March 23, 2020


The Queen’s Medical Center - West Oahu will open a drive-through testing tent today in the hospital visitor parking lot. Hours are from 10:00 a.m to 2:00 p.m. Testing is by appointment ONLY through the Queen’s COVID-19 Infoline at 808-691-2619. Those who have symptoms should call the infoline first to see if they qualify for testing.


All visitors must access the hospital via:

*Main lobby

*Emergency department


*Only 1 visitor per patient.  Exceptions do apply.

Last Updated:  March 19, 2020

Effective today, new visitation policies are in effect at the Punchbowl and West O'ahu hospitals:

Drive-up testing at Queen’s North Hawai’i Community Hospital (QNHCH) is available 6 days a week – Monday through Saturday, 10 am – 2 pm on the main hospital campus (look for signs).

Physician’s orders are not required. Patients are asked to bring ID and insurance information, and to stay in their vehicle; testing takes only a few minutes and is done while the patient stays in the vehicle.


Starting Friday, March 20 the West Oahu dining room will move to take-out service only to encourage social distancing.  To support social distancing, please decide what you would like to order before arriving to the dining room.  Visitors will be encouraged to order a guest meal tray to be delivered at the same time as the patient’s meal tray.  We thank you for your understanding as we work together to ensure the safety of our patients, colleagues, and healthcare environment.

Last Updated:  March 18, 2020

Queen's Punchbowl has closed the seating area of its Harkness Dining Room.  Only take out is available.

Queen's North Hawaii Community Hospital has updated its COVID-19 testing days/hours:

Monday-Saturday:  10:00 a.m.-2:00 p.m.

Last Updated:  March 17, 2020

Governor Ige announces state actions to slow the spread of COVID-19


March 17, 2020

HONOLULU – Gov. David Y. Ige announced today state actions to slow the spread of COVID-19.

“The actions I’m announcing today may seem extreme to some of you, and we know that it will have negative effects to our economy. But we are confident that taking aggressive actions now will allow us to have a quicker recovery when this crisis is over,” said Gov. Ige.

Gov. Ige strongly encouraged our visitors to postpone their vacations for at least the next 30-days and reschedule for a later date.

Effective this Friday (March 20), screening of all passengers disembarking cruise ships will be screened. Our airports are working on implementation plans for screening arriving visitors

Gov. Ige is directing the following:

  • Limit social gatherings to groups of 10 people or less to follow Centers for Disease Control and Prevention (CDC) guidelines.
  • Close bars and clubs.
  • Close restaurants or provide drive-thru, take out, pick-up, or delivery.  
  • Close theatres, entertainment centers and visitor attractions.
  • Avoid any discretionary travel.
  • Suspend services and activities in places of worship.
  • Stay home if you are a high-risk individual and take additional precautionary measures.
  • Do not visit nursing homes or retirement or long-term care facilities.
  • If someone in your household has tested positive for COVID-19, keep the entire household at home.

Stability is also critical in this unprecedented situation.  Accordingly, the following steps have been taken:

  • All utilities have been directed to take necessary measures to ensure that they can continue to operate in the normal course.
  • Dir. Kenneth S. Hara, Hawaiʻi Emergency Management Agency, has the full authority to determine what constitutes critical infrastructure or essential services that will continue operations. This includes utilities, fuel producers, shipping facilities and industry, financial institutions, financial services, telecommunications companies, wholesaler or distributors, grocery stores, pharmacies, gas stations and other industry vital to our community.
  • For both the utilities and essential services, government resources and support can be deployed as necessary.
  • The one-week waiting period for unemployment insurance benefits is waived for those unemployed because of COVID-19.
  • The Office of Consumer Protection is working with its Landlord Tenant Center, and effective already are emergency provisions applicable to tenants.
  • During the emergency, the following additional steps are being discussed with our community’s business partners and non-profit organizations to maintain stability for our families by:
    • Ensuring employees have benefits, even if employees are not at work.
    • Halting eviction for non-payment of rent.
    • Halting foreclosures.
    • Working with public and private utility providers to avoid shut-off of service to critical utilities such as electric, gas, water, internet, landline telephone and cell phone.

Gov. Ige has also directed all department and agency heads to review their employees and identify the following:

  1. Essential-functions (will be required to report to work)
  2. Non-essential – able to work remotely via telework (work from home)
  3. Non-essential – unable to work remotely via telework or otherwise
    1. These employees could be re-assigned to work that could be done remotely, as long as it’s in the employee’s job description and classification

For the next 15 calendar days, Gov. Ige is directing the departments to have all non-essential staff stay home. Essential workers will continue to report to work. All employees will continue to be paid and will still be eligible for sick leave, vacation and other benefits. Every employee should look to their respective department for detailed instructions. 

Gov. Ige has also banned all non-essential travel for state workers, including to the Neighbor Islands.

In addition, the state is taking the following actions:

  • Temporarily closing State Libraries to public access to evaluate and adjust operations to maintain social distancing. There will be no fees for late returns and the Library online resources will still be available.
  • The Dept. of Land and Natural Resources is closing parks, offices with in-person access and large.
  • All events at the State Capitol, State Art Museum, and tours at Washington Place are suspended.
  • The Dept. of Commerce and Consumer Affairs has suspended all combat sports in Hawaii.
  • Cancelled events at Aloha Stadium and Hawaiʻi Convention Center for the next 30 days.

“It is essential that our government operations and services continue during this time, but we must keep all of our employees and community safe and healthy.  We expect more stringent actions in the days to come. These are difficult times, but Hawaiʻi has a history of coming together when faced with challenges. I’m confident that together we will rise to the task,” said Gov. Ige. 


Queen's Island Urgent Care is not accepting any WALK-IN COVID-19 testing at any of its clinics. COVID-19 testing at all Queen's Island Urgent Care clinics will only be scheduled through The Queen's Health Systems infoline at 808-691-2619.


Effective today, only one (1) visitor is allowed per patient in the emergency department.  Each visitor will need to be masked and perform hand hygiene.

Last Updated:  March 16, 2020

*This infoline is for medical-related questions only.


As the challenges with COVID-19 continues, we are taking proactive measures for the health and safety of our patients, staff and visitors.  All self-service stations have been closed effective, Friday, March 13th.  Grab N’ Go salads have replaced the salad bar.  Soup and pizza will be served from behind the line.  

The soda fountain will be closed starting March 15th to eliminate refilling of personal drinking cups such as Hydro flasks and possible cross contamination.

In addition, we have been sanitizing display case handles, door handles, counters and levers every hour.

Harkness Dining Room hours have been changed from closing at 7:30 pm to closing at 6:00 pm.  This change reflects the change in hospital visiting hours as the Kinau & Kamehameha entrances to the hospital will be secured at 6:00 pm.

We will be reaching out to our catering customers to reduce self-service buffets to individually boxed or plated meals.


  • No self-service items, which includes the salad bar, oatmeal station, soup station. Oatmeal and soup will be served from behind the counter.
  • Grab and Go salads available in our Simply to Go Case.
  • Café Aloha on the First Floor will have a warmer so that we can provide additional grab and go hot food items and meals downstairs.
  • We will continue our Innovation station; however all toppings will be served by food service staff

Last Updated:  March 15, 2020

We are taking precautions to ensure the health and safety of our patients, visitors, and caregivers.  Effective March 16 we will limit hospital access, and adjust visiting hours and rules to decrease potential exposure to COVID-19.




The following visitor restrictions are in place at Queen's North Hawaii Community Hospital:

  • 1 visitor per patient allowed in the hospital
  • No children under age 12 allowed in the hospital unless receiving care
  • No visitors allowed with a temperature unless receiving care

Temperature screening will begin on Monday, March 16 for all employees, physicians, and visitors.  All employees, physicians, and visitors will need to use the front lobby to enter the hospital between 5:00 a.m.-8:30 p.m. to get their temperature checked and will be given a sticker each day.  After 8:30 p.m., employees, physicians, and visitors will need to enter and get their temperature checked through the emergency department.

Queen's North Hawaii Community Hospital will be a testing site for COVID-19 starting this week.  The testing will be processed through Diagnostic Laboratory (DLS) who now has the ability to run tests on Oahu.  Testing will be available Mondays, Tuesdays, and Thursdays from 10:00 a.m.-2:00 p.m. at the entrance to the Lucy Henriques building.  Testing will require a physician's order.


Molokai General Hospital has been working hard to keep on top of the ever-changing advisories and protocol related to the COVID-19 virus.  We want to assure you that we are able to provide testing to those needing testing and care to those who need care.  We have adequate supplies and medicines to handle patients presenting to our clinic or emergency department.

We have been preparing to continue offering excellent health care to our community. There have been many rumors circulating. Here are the facts:

·      There are currently no known cases of COVID-19 on Molokai.

·      The hospital has not been on lock-down

·      No one was being held in isolation

·      We have a yellow emergency tent and it may be used to offer additional screening areas if needed. We opened it Thursday to make sure it was ready and it is in excellent condition.

To keep any potential virus out of our hospital, beginning March 14, 2020 we will be asking anyone with cough, fever and sore throat to stay out of the hospital or clinic.  

When you arrive at the hospital or clinic, park your car and stay there. Call 553-3141 or 553-3143 for the ER, or 553-3121 for the clinic.  A nurse will go out to your car and assess your symptoms at that time.  We may take a swab looking for flu right there or you may be brought into the hospital.  If we swab you in your car, we will tell you to go home and await a call from us.

·      Not everyone will meet the strict criteria for screening for COVID-19

·      Wash your hands.  We cannot say it enough.

·      Practice “social distancing”.  Cut down on hugging and kissing everyone you see.

·      If you are sick, stay home

We will also be limiting the number of visitors to 2 at a time, per patient. No children under 12 will be allowed to visit but will of course be seen as patients as needed.

We take our responsibility to you very seriously.   Help us keep you and everyone else well.

Last Updated:  March 13, 2020

Queen's has created an informational hotline for those looking to get their questions answered about COVID-19. That includes being able to talk to a physician.The hotline number is 808-691-2619. It is available 24 hours a day, 7 days week. This hotline is for medical-related questions only.

Triage tents are set up in the ambulance bay of The Queen's Medical Center - Punchbowl. The tents are open from 10:00 am - 6:00 pm.  They are only for those exhibiting signs of sickness, specifically flu-like symptoms. From there, potential patients will be examined as appropriate and given medical care. We also want to emphasize that we are still following COVID-19 screening guidelines which include travel to high-risk areas and exposure to known cases. If you are a healthy individual, we ask that you refrain from visiting the tents which are only for those seeking medical treatment.

WATCH:  Hawaii Department of Health Press Conference (March 13, 2020)