The Emergency Department at The Queen’s Medical Center – West O‘ahu is equipped to care for emergencies in Central and West Oahu, 24/7. We also provide seamless connection to The Queen’s Medical Center in Honolulu—Hawaii’s first and only Level I Trauma Center. Queen’s – West O‘ahu has been recognized with the American Heart Association’s Gold Plus Achievemnt and Target Stroke Honor Roll for our high standards of care.
The Emergency Department at The Queen’s Medical Center – West O‘ahu takes an interdisciplinary approach to emergency care. The team comprises board-certified emergency medicine and critical care doctors and nurses, technicians, care coordinators and additional staff. Supporting specialists include hospitalists, general surgeons, intensivists (ICU), radiologists, orthopedists, gastroenterologists and anesthesiologists. Neurological intensivists are available with the use of telemedicine.
When it’s a medical emergency, every second counts. The Emergency Department at The Queen’s Medical Center – West O‘ahu is equipped to care for emergencies in Central and West O‘ahu, 24/7. We also provide seamless connection to The Queen’s Medical Center in Honolulu—Hawaii’s first and only Level I Trauma Center.
Our team provides the highest level of emergency care in the region, with a focus on safety, quality and customer service. All patients are treated with the utmost care and respect. Board-certified doctors and nurses staff the Emergency Department, so you can rest assured you’re in the best hands.
When you come to the Emergency Department, our goal is to provide you with the highest quality of care according to the highest professional standards and efficiency, all while making your visit as comfortable as possible. The following may help you understand how the department works to provide you and the rest of our community with the best care.
Triage and Registration
Patients arriving at The Queen’s Medical Center – West O‘ahu Emergency Department will be greeted by an Emergency Technician or a Patient Service Coordinator. Patients will then be triaged by a Registered Nurse who will quickly assess their medical condition. Patients with critical health issues are immediately escorted to a treatment room. Those with non-critical health issues and those with minor illnesses or injuries may be directed to our “STAR” area, or may be asked to complete their registration while a room is being prepared.
Part of the Emergency Department is called STAR. Patients with minor injuries or illnesses may be treated in this area. It is open from 9:00 – 3:00 am and is staffed with board-certified doctors, physician assistants, nurse practitioners and registered nurses. STAR patients usually go through the same process as patients in the main Emergency Department; however, because of the nature of health issues seen in STAR, patients go through the process in a shorter time.
The Emergency Department has developed criteria for various types of illnesses and conditions that may be treated in this area, but are not limited to: colds, ear pain, insect bites, rashes, simple lacerations, sore throats, sprains and toothaches.
Occasionally, patients may appear to meet the criteria for STAR, but an Emergency Department physician may determine that they need to be seen in the main Emergency Department based on an initial evaluation.
Since a medical emergency is a stressful time, our goal is to make your visit with us as comfortable as possible, while providing efficient care according to the highest professional standards. Learn more about what to expect during your visit.
If you or a loved one is facing a life-threatening health-related emergency, call 9-1-1 immediately or have someone drive you to the nearest Emergency Department.
For minor illnesses and injuries with children, infants to age 17, The Queen’s Medical Center – West O‘ahu offers the Pediatric After Hours Center in the Physicians Office Building West, Suite 101. The Pediatric After Hours Center is a convenient alternative to the Emergency Department after doctors’ regular business hours.