Virtual Urgent Care

Anyone located in the state of Hawaii is eligible!

A smartphone, tablet, or computer with a camera and microphone and a strong internet or cell connection is required for a successful consultation.

Yes, our video conferencing platform is secure and HIPAA compliant.

Most insurances accepted. Discounts available for self-pay.

Yes, Virtual Urgent Care can prescribe appropriate medications and refills for chronic conditions.

We do not prescribe strong pain medication (opioids), anti-anxiety medication, or other controlled medications such as Adderall or benzodiazepines.

Virtual Urgent Care can order the following:

• Drive-through swab testing for COVID-19, influenza, and RSV.
• Urinalysis testing.
• Limited chest and extremity x-rays.
• Virtual Urgent Care cannot order blood tests.

When necessary, Virtual Urgent Care can recommend the best course of in-person evaluation, such as a PCP follow-up, Urgent Care, or Emergency Department.

A typical visit takes less than 15 minutes. We encourage you to be available at the time of your scheduled appointment.

Most technical issues can be quickly resolved; otherwise, our team will reach out to reschedule or resolve.

To avoid technical problems, ensure a strong cellular or internet connection during your consultation.

No, but rest assured that each patient will be seen by one of our outstanding care providers.

No, if you have a medical emergency, please call 911 or visit your nearest Emergency Department

Yes, you can access your medical records through the Queen’s MyChart patient portal.

If you do not have a MyChart account, please visit https://mychart.queens.org/MyChart/accesscheck.asp and get set up today!

Yes, we have interpreters available to assist with your visit.

Every patient will receive a post visit optional survey.
You can also reach Queen’s Patient Relations to deliver feedback at patientrelations@queens.org.