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Virtual Urgent Care

Sign up for Queen’s MyChart to join a video visit

» Conditions & Treatments » Telehealth at Queen’s » Virtual Urgent Care

Quickly connect to a Virtual Urgent Care video visit through your Queen's MyChart Account.

A video visit with the Queen’s Virtual Urgent Care team can help you receive treatment for a minor to moderate medical problem, without needing to travel in person to an urgent care or the ER.

Connect with a Virtual Urgent Care provider by logging into the Queen’s MyChart app or website on a smartphone, tablet or personal computer, and receive same-day care for:

For MyChart support call:

Log into MyChart to Connect with a Provider

Open 7 days a week, 8am – 4pm

How to Join a Virtual Urgent Care Video Visit

You can join a scheduled telehealth video visit on your phone, tablet, laptop, or computer.

You can join a Virtual Urgent Care Video Visit from your phone, tablet, laptop, or computer. Check out the instructions below.

Joining from a tablet or smartphone?

Get Started

Joining from a laptop or computer?

Get Started

Preparing for your Virtual Urgent Care Video Visit

To connect with a Queen’s Healthcare Provider:

  • Make sure you have a strong and secure Internet or Wi-Fi connection.
  • Request a Virtual Urgent Care video visit using the MyChart app or web portal by selecting Virtual Urgent Care.
  • As you get ready for your visit, you must complete eCheck-In to update your medical history, insurance/payment information, and preferred pharmacy.

Additional Info

  • Queen’s Virtual Urgent Care services are currently available between 8am – 4pm, 7 days a week, including holidays.
  • Patient co-pays/fees may vary depending on insurance coverage. Please work with your Queen’s provider and your insurance to determine eligibility.
  • Virtual Urgent Care is not for emergencies. Services offered through the Virtual Urgent Care program are not intended for workman’s compensation or any pain that requires opioids or strong pain medication.
  • For questions or to access support, call 1-800-368-8902.