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Virtual Urgent Care FAQs

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Frequently Asked Questions

You’ll need a smartphone, tablet, or computer with a camera and microphone, plus a stable internet connection.

Most visits take less than 15 minutes, depending on your condition.

No, you can’t choose a specific provider, but rest assured you’ll receive care from one of our skilled, licensed providers.

Yes, if appropriate, your provider can prescribe medications and refills for chronic conditions. We don’t prescribe strong pain medication (opioids), anti-anxiety medication, or other controlled medications, such as benzodiazepines.

Your provider can order:

  • COVID-19, influenza, and RSV tests
  • Urinalysis tests
  • Limited chest and extremity x-rays

If you need additional in-person care, your provider will guide you to the appropriate next steps.

Yes, we offer language interpretation services. To request services, please make a note when booking your appointment.

The cost depends on your insurance and the care provided. We accept most major insurance plans, and discounted self-pay options are available. You may call us at 808-691-6789 to validate your insurance coverage, or contact your insurance provider for more information.

We accept most major insurance plans. Contact your insurance provider or call us at 808-691-6789 for more information.

Yes, your visit is completely secure and HIPAA-compliant, protecting your personal and medical information.

You can call us at 808-691-6789. To avoid technical issues, ensure you have a stable internet connection during your visit.

You’ll be prompted to complete an optional survey following your visit. You can also contact Queen’s Patient Relations at patientrelations@queens.org.