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The Queen’s Health System Unveils New Command Center


The Queen’s Health System is unveiling a new command center designed to improve patient access to the care they need.

The command center, named The Aukahi Center, will provide real-time visibility to supply and demand for inpatient capacity – at a system, facility and unit level. With support from GE HealthCare’s Command Center software program, care teams will be able to view near-term bed capacity and route patients to the best site of care, improving patient throughput and the transfer process while increasing access to care.

A grand opening celebration for the Aukahi Center is scheduled for January 25, 2024.

“The Queen’s Innovation Institute, which launched in March 2023 and is the first of its kind in Hawaii, uses technology to improve access to care—from emergency care to elective appointments and from admissions without long boarding times to timely discharges and transfers,” said Jason Chang, President of The Queen’s Health System’s Innovation Institute and Executive Vice President of Innovation and Strategy. “The Innovation Institute’s new command center will bolster our efforts to increase access to high quality care by improving continuity and collaboration among the various teams and departments that provide care during a patient’s hospital stay.”

The Queen’s Medical Center was named the top hospital in Hawaiʻi in U.S. News & World Report’s 2023-2024 Best Hospitals rankings and ratings. This marked the 11th straight year that Queen’s earned the #1 spot.

Additionally, The Queen’s Medical Center’s Manamana/Punchbowl and West O‘ahu campuses received a Leapfrog Hospital Safety Grade of “A” for Spring 2023. This national distinction recognizes both hospitals’ achievements in protecting patients from harm and error.

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