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Pay Your Bill at The Queen’s Medical Center

For your convenience, The Queen’s Medical Center offers the option to securely pay your bill online. Payments are normally posted to your hospital account within two (2) business days.

To make a payment, you will need the hospital account number on your hospital billing statement and the patient’s date of birth. 

If you have questions about your hospital account or the online bill payment process, please call Patient Financial Services at 808-691-5300.

Hours

Monday – Friday, 8:00 am – 4:00 pm
(Closed on weekends and most major holidays)

Payment Options

Call Patient Billing

808-691-5300

Pay Online Without Logging In

Pay Bill

Pay By Mail

Patient Billing
P.O. Box 380020
Honolulu, HI 96838-0020

Pay In Person

Patient Billing
1301 Punchbowl Street
Honolulu, HI 96813

Pricing Transparency

Learn more about pricing transparency
Learn More

Insurance

The Queen’s Medical Center accepts most insurances. Your doctor will decide which procedures, tests and other consultations you may need. However, many health plans require pre-certification and sometimes predetermination of medical necessity prior to care being rendered. In addition, some services may not be a covered benefit for some plans. Please contact your insurance company to verify eligibility.

Financial Assistance

The Queen’s Medical Center is committed to providing medical services to patients and objectively considers each patient’s financial ability to pay for the cost of hospital services.

The Financial Assistance Policy, also known as Charity Care, offers emergency and other medically necessary services at low or no cost to the patient. A discounted rate is applied to eligible patients who do not have or cannot obtain adequate financial resources to pay for their medical care. Our staff will assist individuals, free of charge, in applying for eligible governmental health insurance programs, such as Medicare and Medicaid/Quest. Upon approval of the financial assistance application, individuals will receive a 100% or a 76% discount. Applicants may be screened for Medicaid eligibility and requested to cooperate with applying for Medicaid-Quest.

Extended Payment Plans

We offer extended payment plans. You may create a payment plan using MyChart, or through our partner, AccessOne, which offers no-interest and flexible low-interest payment plans that are tailored to your health and financial situation.

Frequently Asked Questions

Queen’s inpatient, outpatient hospital bills  and physician or professional bills may be paid online using MasterCard, Visa, American Express or Discover. The Queen’s Medical Center does not charge a fee for online payments. View MyChart.

Yes. The transaction portion of our website is protected with the latest encryption software.

Online access to account information is available through MyChart.

If you have any questions, please call 808-691-5300 during our business hours, Monday – Friday, 8:00 am – 4:00 pm.

Yes. Enter the Country/Providence in City Field, “HI” in state field, and enter “99999” in zip code field.