For your convenience, The Queen’s Medical Center offers the option to securely pay your bill online. Payments are normally posted to your hospital account within two (2) business days.
To make a payment, you will need the hospital account number on your hospital billing statement and the patient’s date of birth.
If you have questions about your hospital account or the online bill payment process, please call Patient Financial Services at 808-691-5300.
Monday – Friday, 8:00 am – 4:00 pm
(Closed on weekends and most major holidays)
The Queen’s Medical Center accepts most insurances. Your doctor will decide which procedures, tests and other consultations you may need. However, many health plans require pre-certification and sometimes predetermination of medical necessity prior to care being rendered. In addition, some services may not be a covered benefit for some plans. Please contact your insurance company to verify eligibility.
The Queen’s Medical Center is committed to providing medical services to patients and objectively considers each patient’s financial ability to pay for the cost of hospital services.
The Financial Assistance Policy, also known as Charity Care, offers emergency and other medically necessary services at low or no cost to the patient. A discounted rate is applied to eligible patients who do not have or cannot obtain adequate financial resources to pay for their medical care. Our staff will assist individuals, free of charge, in applying for eligible governmental health insurance programs, such as Medicare and Medicaid/Quest. Upon approval of the financial assistance application, individuals will receive a 100% or a 76% discount. Applicants may be screened for Medicaid eligibility and requested to cooperate with applying for Medicaid-Quest.
Yes. The transaction portion of our website is protected with the latest encryption software.
If you have any questions, please call 808-691-5300 during our business hours, Monday – Friday, 8:00 am – 4:00 pm.
Yes. Enter the Country/Providence in City Field, “HI” in state field, and enter “99999” in zip code field.