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Emergency Services at The Queen’s Medical Center

The Queen’s Medical Center
Level 1 via Emergency Elevator or Pauahi Elevator

1301 Punchbowl Street, Honolulu, Hawaii 96813

Unit Hours:
24 hours a day, 7 days a week

Emergency & Trauma Services

The Emergency Department at The Queen’s Medical Center is a comprehensive, multidisciplinary care team staffed to treat acute illnesses and injuries in Hawaii. It is the Comprehensive Stroke Center, Level 1 Trauma Center, Level 1 Geriatric, and has quality programs for STEMI and sepsis. By working closely with Emergency Medical Services (EMS), we ensure priority access to comprehensive medical care and hospital services 24 hours a day, seven days a week. The Queen’s Medical Center in Honolulu is Hawaii’s first designated Level 1 Trauma Center, Comprehensive Stroke Center, Level 1 Geriatric Emergency Department.

The Queen’s Medical Center is verified by the American College of Surgeons and designated by the Department of Health as Hawaii’s first and only Level 1 Trauma Center. Our dedication encompasses the entire spectrum of trauma care, from pre-hospital through rehabilitation, to meet this high national standard for quality. We care for over 2,700 trauma patients annually, including the most severely injured adults and children in Hawaii and Pacific Basin and help lead the State of Hawaii Trauma System.

About Us

The Emergency Department and Trauma Center team at The Queen’s Medical Center is prepared to save lives at a moment’s notice. Queen’s provides comprehensive care for the most serious medical conditions and injuries with advanced life-saving technology and the highest level of clinical services available.

Queen’s also offers Injury Prevention and Outreach that works with community groups, educators, law enforcement, legislators, and engineers to find ways to keep everyone in our community safe. Whether you are a motorcycle rider or a triathlete, preparing for the birth of your first child or give care for an elderly relative, we have important tips to help prevent injuries across the age and activity spectrum.

Hawaii’s First Level 1 Trauma Center and Comprehensive Stroke Center

The Queen’s Medical Center is verified by the American College of Surgeons and designated by the Department of Health as Hawaii’s first and only Level 1 Trauma Center. This designation reflects our leadership role in the State of Hawaii Trauma System, our medical staff commitment, investment in education and research, and mission. Queen’s also is the State’s first Comprehensive Stroke Center certified by The Joint Commission, and the State’s first Level 1 Geriatric Emergency Department accredited by the American College of Emergency Physicians.

If you are having a medical emergency, call 9-1-1 immediately.

American College of Surgeons Verified Trauma Center logo

Our Team

The Emergency Department at The Queen’s Medical Center takes an interdisciplinary approach to emergency care. The team comprises emergency medicine doctors, Advanced Practice Registered Nurses (APRNs), physicians’ assistants, nurses, technicians, care coordinators, and additional staff. Supporting specialists include hospitalists, general surgeons, intensivists (ICU), radiologists, orthopedists, gastroenterologists, and anesthesiologists. We provide more than 18 on-call specialists within the Emergency Department, which is more than the national average of 12. There are multiple ED physicians working at all times and Queen’s is among the only Emergency Departments in the state with at least two ED physicians available overnight, seven days a week.

Our Services

The Queen’s Medical Center Emergency Department and Trauma Center provides the following services, 24/7:

  • Emergency Services: treatment for a wide range of minor to life-threatening emergencies
  • Trauma Services: care for adults and children who are critically ill or require specialty services not otherwise available across the islands
    • Designated as a Level I Trauma Center (verified by the American College of Surgeons and the Hawaii Department of Health)
    • Injury Prevention and Outreach
  • Behavioral Health Psychiatry
  • Comprehensive Stroke Center services
  • STEMI-accepting facility

In an emergency, every second counts. Our goal is to make your visit with us as comfortable as possible while providing efficient care according to the highest professional standards.

When to seek Emergency Care

If you or a loved one is facing a life-threatening health-related emergency, call 9-1-1 immediately.

What To Expect

When you arrive at the emergency department, our goal is to make your visit with us as comfortable as possible, while providing efficient care, according to the highest professional standards. The following may help you understand the department works to provide you and our community with the best care.

Check-in and Triage

When you arrive in the emergency department (ED), you will be seen by our triage nurse and our registration staff. The triage nurse will ask you why you are here, take your vital signs and medical history, and assign a level of care. More critical patients will need to be seen first.

Treatment

While in the ED, our physicians and staff may perform further screenings and tests in order to determine your plan of care. While our goal is to provide you with the most efficient, quality service possible, your visit to the ED may take several hours. The staff will keep you informed with updates about your laboratory and imaging results, and approximate waiting times. Your patience is appreciated.

Care Plan

When your ED provider determines if you should be admitted to the hospital or discharged home, he or she will review the plan of care with you and your family, as well as inform your primary care provider about your visit. Your nurse will go over any discharge or follow up instructions carefully. Hospital admissions can vary in time. Your nurse will go over the details with you and keep you updated.

Thank you for allowing us to care for you and your loved ones.

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