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Patient Services & Amenities at The Queen’s Medical Center – West O‘ahu

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Patient Services & Amenities


A Bank of Hawaii ATM is located next to the Cashier’s Department.

Equipment for the Speech Impaired and Interpreters

Queen’s can help you obtain equipment for the hearing and speech-impaired, such as Text Telephones (TTY), amplified and speaker telephones and closed captioned devices. Please notify your nurse if you require assistance, or contact Patient Relations at 808-691-3120 for more information.    

Interpreters for patients are available in many foreign languages as well as in American sign language. If you would like to arrange for an interpreter in advance, Patient Relations will be glad to help you Monday – Friday, 8:00 am – 4:30 pm at 808-691-3120. 

Mail Service

Queen’s volunteers can help you to write letters and mail them. Stamps may be purchased at the Gift Shop in Queen’s main lobby. Queen’s volunteers can help you to write letters and mail them.  Volunteers will also deliver any incoming mail from your family & friends.  Mail that arrives at The Queen’s Medical Center – West O‘ahu after you leave will be forwarded to your home.

During Your Hospital Stay

Family and friends may reach patients through The Queen’s Medical Center – West O‘ahu operators at 808-691-3000 from 7:00 am – 10:00 pm. Before and after hours calls will be referred to the nurses’ station to ensure that rest is not disturbed.

Gift Shop

A place for our staff, patients & visitors to pick up not only essentials but also beautiful island-influenced items and giftware from some of the best local vendors.  All proceeds will go back to our hospital to support our mission to provide quality health care to the people of Hawaii.

Internet Access

For your convenience, The Queen’s Medical Center – West O‘ahu is pleased to offer you and your guests free Wi-Fi in patient rooms and all public areas of the hospital. Select QMCGUEST to log in and view instructions and usage restrictions.

No Smoking Policy

Smoking and the use of tobacco and related products or devices are not allowed on theThe Queen’s Medical Center – West O‘ahu campus, including outdoor areas/parking lots. This applies to all patients, visitors, employees, physicians, and volunteers, and includes all electronic and/or water vapor products or devices that simulate the act of smoking.

Patient Room Service Dining

At Your Request Room Service Dining allows patients to order meals over the phone and select when they would like to dine. Available in each patient room, Room Service menus offer fresh, healthy options.

Patients, caregivers, or family members may order meals from the hospital room by dialing ext. 13555 or from outside the hospital by dialing 808-691-3555. Meals can be ordered before mealtime or up to a day in advance. Customer Service Representatives are available to take meal orders from 6:30 am – 10:30 pm, 7 days a week. Dining hours are from 6:30 am – 6:30 pm.

Meals are also available for Guests and family members. Guest meal vouchers can be purchased in the Dining Room, at Café Aloha Coffee, or directly from your server. Guests have the option to order a guest tray from the patient’s room or they can visit the Dining Room and Cafe Aloha for more options.  Guest trays cannot be purchased in the dining room; only through Concierge. 

Your Health Care Team

During your stay at The Queen’s Medical Center – West O‘ahu, you will likely encounter many different staff members on a daily basis.

Your primary caregivers during your stay will include physicians who order exams and treatments, nurses who monitor your condition and administer medications, and nurse aides who check your vital signs and help you with personal needs such as dressing and getting out of bed. Depending on your individual care plan, you may see other caregivers such as a dietitian, physical therapist, case manager, social worker, nurse manager or physician consultants.

The physician who admitted you is responsible for directing your care while you are in the hospital. If you were admitted by someone other than your primary care physician, your plan of care will be coordinated by a Hospitalist physician.

Here’s a brief description of some of the people that you might find on your health care team.

Advanced Practice Registered Nurse

An Advanced Practice Registered Nurse (APRN) has a post-graduate education in nursing.

Case Manager

A Case Manager is part of your Care Coordination team and will help the primary nurse coordinate care; provide health education; answer questions you or your family may have; and help with any complicated discharge plans that need to be made to help you return home.        


An interfaith Chaplain is available to support your personal belief system. Your nurse can make arrangements for a visit. Our hospital chapel is located on in the hospital Lobby, Level 1. Chapel services are held on Sundays at noon (Catholic mass).           

Clinical Nurse Specialist

A Clinical Nurse Specialist is a Registered Nurse (RN) with advanced education. They are experts in specific areas of nursing care and can provide information and education to assist recovery. Areas of specialty include: pain management, diabetes, wound care, ostomy care, orthopedics, genetic counseling, mental health, aging, and other health specialties.


Dietitians are available for consultation upon request to assess nutritional needs and counsel patients or family members about their specific diets to promote health.


Doctors include hospitalists, who are in charge of a patient’s overall care from the time of admission until discharge. They will review your past medical records, consult with your primary care physician, and perform a comprehensive history and physical upon admission. Available 24/7, hospitalists do not see patients outside the hospital, so are able to give their complete attention to their hospitalized patients.

If you entered the hospital through the Emergency Department, you will have been seen by an Emergency Department doctor, who worked to stabilize your condition.

Specialists may also be involved in your treatment, depending on your condition and type of illness.

IV Therapist

IV Therapists are specially trained registered nurses who start intravenous (IV) fluid and assist other nurses in monitoring IVs.

Licensed Practical Nurse (LPN)

Licensed Practical Nurses work under the supervision of a Registered Nurse and assist with nursing care.     

Nursing Assistant (NA)

Nursing Assistants perform basic patient care needs under the direction of a Registered Nurse.


Pharmacists provide drug information to the health care team to ensure that patients receive safe and effective medication. They monitor drug therapy and are available to answer medication-related questions.

Primary Nurse

A primary nurses is a Registered Nurse (RN) who works with doctors and the health care team to coordinate all aspects of care. They help patients and family with health information related to their medical conditions and care.

Registered Nurse

A nurse who has graduated from a college nursing program or from a school of nursing and has passed a national licensing exam.

Rehabilitation Therapist (RT)

Rehabilitation therapists will assist you in regaining independent living skills for your return home. The team may include a physical therapist, occupational therapist, speech-language pathologist, and an audiologist who may work with you to develop mobility or muscle strength, increase your independence in self-care activities, or improve communication skills and swallowing safety as ordered by your doctor.

Respiratory Care Practitioner

Respiratory care practitioners are trained to evaluate breathing difficulties and work closely with your doctor in determining your respiratory needs. They provide education and treatment, and monitor your response to therapy 24-hours a day.

Social Worker

Social Workers are trained to help patients and family members deal with financial, social, and emotional concerns related to illness or hospitalization. They work with patients and families to help coordinate long-term illness care and rehabilitation, and are involved in discharge planning.

Preparing to Leave the Hospital

During your stay, your care team will work with you to plan for your discharge. You and your family members or caregivers are important members of the planning team. By planning ahead, you will have all the help and resources you need when you get home.

Make sure you know:

  • How to care for yourself after discharge. This includes activities of daily living, such as bathing, walking, meal preparation, dressing, and using the bathroom.
  • Any dietary restrictions, including what foods and beverages to avoid and which are encouraged.
  • What kinds of activities you can and can’t do, and for how long.
  • What medicines you must take, why, in what dosage and for how long.
  • What signs and symptoms to watch for that are related to your hospital stay.
  • Where you will be going after your hospital stay and how you will get there.

Please talk to your nurse and doctor about your recovery at home and any concerns you may have. We encourage you to ask questions to make sure you understand your care instructions.

Check Out

Discharges are usually scheduled to occur before 11:00 am. 

Transportation should be arranged in advance with your family, a taxi or Handivan. If you need help, contact a member of your health care team.

All HMSA 65C Plus, HPH – Classic and Kaiser Senior Plan members are required to sign the Notification of Medicare Appeal Rights the day of discharge. If you do not receive this from a hospital staff member, please call 808-691-4210. To speak with a Patient Account Representative, call 808-691-3152. Be aware that you may need to stop at the Patient Financial Services before leaving Queen’s – West O‘ahu.

Home & Community Health Care

CareResource Hawaii brings home health care to patients with a caring spirit, current technologies, and the highest standards. CareResource Hawaii can help individuals and families of all ages who are facing a variety of health challenges, such as short or long-term illnesses, injury, and physical disabilities. A wide range of services are offered, including home health care services, skilled nursing, personal care, social services, and rehabilitative therapies.

CareResource Hawaii is an affiliate of The Queen’s Health System.