Hard copies of Medical Records are not stored at the The Queen’s Medical Center – West O‘ahu campus. However, we would be more than happy to assist you in requesting your records at any of our front desk locations.
All requests for Medical Information must be made in writing to Queen’s Medical Records Department, Release of Information Section. Medical Records does not maintain or release radiology films or billing records.
Please download the Authorization to Release Medical Information form below, print and complete. Forms must be signed by the patient, legal representative, or legal guardian.
The Queen’s Medical Center
Medical Records Department
Release of Information Section
1301 Punchbowl Street
Honolulu, HI 96813
If you have any questions, please call 808-691-4400 during regular business hours, Monday through Friday, 8:00 am to 4:30 pm, excluding Queen’s observed holidays. Duplication fees may apply and fees must be paid in advance.
There is no charge for physicians and other health care facilities for direct patient care if medical records are sent directly to a physician or health care facility, and are requested by the physician or health care facility. If a patient requests that information be sent to a physician or health care facility at the direction of the health provider, verification will be made before any records are sent.