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Visitor Information at The Queen’s Medical Center – West O‘ahu

» Locations » Hospitals & Locations » West Oahu » Patients & Visitors » Visitor Information

Visitor Information

The Queen’s Health System is committed to the health and safety of our patients, caregivers and community. Our #1 priority is you.

The Queen’s Medical Center – Punchbowl and The Queen’s Medical Center – West Oʻahu will be allowing one visitor per hospital patient per day with protocols in place to maintain a safe environment.

The following visitor guidelines will be in place:

  • Visiting hours will be from 10:00 am – 6:00 pm.
  • Visitors must be fully vaccinated against COVID and provide CDC vaccination card upon arrival.  
  • Visitors must undergo a temperature check and health screening. Those with symptoms of respiratory illness, such as fever, shortness of breath or cough, will not be allowed.
  • Visitors must wear a mask and follow physical distancing requirements.
  • Each visitor is permitted one entry per day and must remain with the patient except when eating.
  • Visitors must be 18 years of age or older.
  • For everyone’s safety, visitors are not permitted for patients who are confirmed or under investigation for COVID-19.
  • Additional visitors may be allowed for obstetric, pediatric and newborn patients on QET10.

Patients with a scheduled appointment or procedure at an outpatient clinic/department may continue to be accompanied by one caregiver.

Molokai General Hospital and Queen’s North Hawaii Community Hospital will continue with a one visitor per patient policy.

The safety of our patients and caregivers remains our highest priority.  We continue to proactively follow Federal and State guidelines to implement precautions to ensure we are a safe place to deliver and receive high-quality, compassionate health care to all of the people of Hawaii.


Dining Room, Level 5

Serves breakfast, lunch, and dinner. Features local specials and fresh, healthy options.

Monday – Friday: 6:30 am – 7:30 pm
Saturday – Sunday: 6:30 am – 6:30 pm

Patient Room Service Dining

Phone: (808)-691-4331

Hours: 6:30am – 6pm for day of ordering; after 6pm will be order for next day.

Concierge Services

Phone ordering 7 days a week.

6:00AM – 5:30PM:
Same day meal delivery
6:00PM – 10:00PM:
For next day in-house patient meal ordering.

Café Aloha Coffee

Located in the Lobby, Café Aloha serves Starbucks coffee, cold beverages, pastries, freshly made sandwiches, and salads.

Hours: Monday through Friday 7:30AM – 4:00 PM

Gift Shop & Flowers

Located in the Lobby, the Gift Shop offers a wide selection of gifts, cards, flowers, sundries, and snacks. Gift Shop staff will be happy to help you with your selections and to deliver purchased items within the hospital.

Hours: Monday – Friday, 7:30AM – 4:00PM; Saturday, Sunday, 10:00 am – 2:00 pm; Holidays: closed.