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Patients & Visitors Information for Queen’s North Hawai‘i Community Hospital

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Patients & Visitors

The Queen’s Health System is committed to the health and safety of our patients, caregivers and community. Our #1 priority is you. The following visitor guidelines are currently in place (subject to change):

  • Visiting hours for inpatients is 8:30 am – 8:30 pm.
  • Visitors must be 12 years old or older.  Minors must be accompanied by a responsible adult at all times
  • Visitors with symptoms of respiratory illness, such as fever, shortness of breath or cough, will not be allowed.
  • Visitors are no longer required to wear masks, unless required by the patient’s specific illness (transmission-based precaution). Visitors with respiratory symptoms should not come to the hospital
  • Up to two (2) visitors are allowed at a time
  • For everyone’s safety, visitors are not permitted for patients who are in isolation (exceptions may be made for beginning of life and end of life care), infusion patients, and Rehabilitation Services patients.
  • Limited exceptions may be made in certain situations such as pediatric or maternity patients and end-of-life care.
  • Private practices leasing space in Queen’s facilities may make their own masking policies for their offices

The health and safety of our caregivers, patients, and staff continues to be our highest priority. Please stay safe. We appreciate your cooperation. If you’re unable to visit, call or video chat with your family member or friend in our care. To contact a patient by phone, please call the hospital switchboard at 808-885-4444 for assistance.

During Your Stay

Your Private Room

Your private room features many qualities to ensure your safety and a home-like ambiance. Your room includes a private bathroom, television, telephone, and complimentary Wi-Fi access. Your room also features a large lanai door for natural light. Your lanai door is locked for your safety and security; however, your nurse may have your door unlocked upon your request. Please be aware there may be times when your lanai door may not be opened.

To contact a nurse, there is a call button located at your bedside. When you press this button, the nursing station is notified that you need assistance, and a staff member will respond as soon as possible.

The temperature in your room is individually controlled for your comfort. If you find it too warm or cold, please notify the nursing staff.

Your Dining Experience

Wholesome, nourishing and well-balanced meals are an important part of good health. We strive to provide nutritious meals to best support your recovery and are pleased to offer personal dining service during your stay. A member of our Nutritional Services staff is happy to assist you in making meal choices or with special requests.

Depending upon your medical requirements and physician’s direction, you may receive a special menu. Our menu is available here or go to channel 55-1 on your hospital TV. Orders can be placed with our Nutritional Services staff who will come to your bedside or by calling ext. 44850 from your bedside phone or 808-881-4850, 6 am – 4 pm daily.


Family and friends may reach you by calling the hospital operator at 808-885-4444 and asking to be connected to your room. Incoming calls will be routed through the nurses’ station at night from 10 pm to 7 am to ensure that your rest is not disturbed.

  • To call within the hospital, dial “4” and the 4-digit extension
  • To place a local call or a call within the state of Hawaii, dial “9” + 808 + 7-digit number
  • To place a long distance call, dial “0” to reach the operator for assistance. Please let the operator know how you wish to pay for the call; long distance calls cannot be charged to your room. 


Complimentary Wi-Fi is available throughout the hospital. Please agree to the terms and conditions once prompted in order to access the internet; a password is not required. Please contact your nurse if you have questions.

Leaving Your Room

If you would like to leave your room and unit, please check at the nurses’ station to make sure your doctor has given approval and to let staff know where you can be reached. It is important to stay in your room until your doctor has made rounds and necessary treatments have been completed.

Hale Mana‘Olana Chapel

Meaning “House of Hope”, our chapel is located at the end of the main hallway and offers a quiet place of solitude and prayer. Religious scriptures and books from numerous spiritual practices are available.

Spiritual Support

Through the support of volunteer community chaplains, Queen’s North Hawaii Community Hospital offers spiritual comfort to help you and your family through prayer, nurturing conversation, guidance and support. Please contact your nurse to take advantage of this complimentary service.

Advance Directives

Advance directives are documents that state your choices about medical treatment or name someone to make decisions about your medical treatment if you are unable to make these decisions yourself. They are called “advance” directives because they are signed in advance to let your physician and other healthcare providers know your wishes concerning medical care.

These documents include a living will or power of attorney. If you have completed these documents, we will place a copy in your chart to ensure that your medical providers follow your wishes. If you have not previously completed these documents, our Case Management and Social Work Representatives are happy to explain them and help you fill them out. For more information, please contact your nurse.

Learn About Your Medications

Learn more about the medications you have been prescribed.

Anticoagulants & Antiplatelet Agents

Prescription Opioids and What You Need to Know

Antibiotics: You Have Been Prescribed an Antiobiotic….Now What?