Visitor Information at The Queen’s Medical Center

Visitor Information at The Queen’s Medical Center

The Queen's Medical Center lobby with people sitting in chairs.

Visitor Information

The Queen’s Health Systems is committed to the health and safety of our patients, caregivers, and community. You are our #1 priority.

Visitor Hours

Visitor hours are from 8:00 am to 8:00 pm to support patient rest and healing. After 8:00 pm, visitors must obtain approval from the Nurse Manager (or approving nurse) and check in with Security in the Emergency Department for a Visitor’s Pass.

Visitor Policy

  • Two visitors allowed at a time.
  • Visitors with respiratory symptoms should not enter the hospital.
  • Masks are not required unless the patient’s condition calls for transmission-based precautions. Private practices (non-QUMG) leasing space may set their own masking policies.
  • Food and drink are not permitted in patient rooms.
  • Visitors must stay in the patient room except for restroom or meal breaks.
  • COVID-positive patients may not have visitors. Exceptions may be made for beginning-of-life and end-of-life care.

Exceptions may be made for pediatric, labor/delivery, and end-of-life care.

The safety of our patients and caregivers remains our highest priority. We continue to proactively follow federal and state guidelines to ensure Queen’s remains a safe place to deliver and receive high-quality, compassionate health care.

Dining

  • Harkness Dining Room – Open daily, 6:15 am to 6:00 pm. Serves hot local specials and healthy options.
  • Café Aloha – Open 24/7 in the lobby. Serves Starbucks coffee, cold beverages, fresh sandwiches and salads, and pastries.
  • Café Queen’s – Open Monday through Friday, 6:30 am to 1:30 pm in Physicians Office Building (POB) 1. Serves Starbucks coffee, cold beverages, hot foods, fresh sandwiches and salads, and pastries.
  • CQ2 Café – Open Monday through Friday, 6:30 am to 1:30 pm in Physicians Office Building (POB) 2. Serves Starbucks coffee, cold beverages, hot foods, and grab-and-go items.
  • Vending Machines – Available 24/7, located outside the Emergency Department and along the path to the Harkness Dining Room. Offers cold beverages and healthy snacks.

Wi-Fi

Free Wi-Fi is available in all patient rooms and public areas. Select QMCGUEST to log in and follow the on-screen instructions.

ATMs

Bank of Hawaii ATMs are located in the lobby next to Café Aloha and near the Level 1 Information Desk.

Gift Shop

Open Monday through Friday, 8:00 am to 4:00 pm (closed holidays), located in the lobby.

The Nā Makana Gift Shop offers a wide selection of gifts, cards, flowers, and snacks. Our staff is happy to help you choose and deliver items to loved ones in the hospital.