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Visitor Information at The Queen’s Medical Center

Visitor Information

The Queen’s Health System is committed to the health and safety of our patients, caregivers and community. Our #1 priority is you.

Currently, our visitor policy allows up to two (2) visitors at a time. 

  • Visiting hours are from 8:00 a.m.-8:00 p.m. 
  • Visitors are no longer required to wear masks, unless required by the patient’s specific illness (transmission-based precaution). Visitors with respiratory symptoms should not come to the hospital
  • Visitors are not permitted to eat in patient rooms
  • Visitors may not bring food or drink into patient rooms
  • Visitors must remain in patient room with the exception of restroom or meal breaks
  • COVID patients are not allowed to have visitors (exceptions may be made for beginning of life and end of life care)
  • Private practices (non-QUMG) leasing space in Queen’s facilities may make their own masking policies for their offices

Exceptions may be made for pediatric, labor/delivery, and end of life care.

The safety of our patients and caregivers remains our highest priority.  We continue to proactively follow Federal and State guidelines to implement precautions to ensure we are a safe place to deliver and receive high-quality, compassionate health care to all of the people of Hawaii.

Internet Access

For your convenience, Queen’s is pleased to offer free Wi-Fi in patient rooms and all public areas of the hospital. Select QMCGUEST to log in and follow the instructions and usage restrictions.


Harkness Café

Serves breakfast, lunch, and dinner. Features local specials and fresh, healthy options.

Hours: Daily from 6:15 am – 6:00 pm 

Café Aloha

Located in the Lobby, Café Aloha serves Starbucks coffee, cold beverages, pastries, freshly made sandwiches, and salads.

Hours: Open 24 hours a day, 7 days a week

CQ2 Bistro

Located in the Physicians Office Building 2 (POB 2) Lobby.

Hours: Monday – Friday 6:30 am – 1:30 pm; closed Saturday-Sunday and holidays

This quick dining location offers “We Proudly Brew Starbucks” specialty coffee drinks, smoothies, Starbucks Signature Frappuccino drinks and iced teas. We also feature fresh, hot panini sandwiches, breakfast, and lunch bentos.

Café Queen’s

Located in POB 1, Café Queen’s serves Starbucks coffee, cold beverages, smoothies, hot foods, and grab-and-go items.

Hours: Monday – Friday, 6:30 am – 1:30 pm; closed Saturday-Sunday and holidays

Vending machines offering beverages and healthy snacks are located outside the Emergency Department and on the path leading to the Harkness Café.

Na Makana Gift Shop & Flowers

Located in the Lobby, the Na Makana Gift Shop offers a wide selection of gifts, cards, flowers, sundries, and snacks. Gift Shop staff will be happy to help you with your selections and to deliver purchased items within the hospital.

Hours: Monday – Friday, 7:30am – 4pm