Visitor Information

The Queen’s Health Systems is committed to the health and safety of our patients, caregivers and community. Our #1 priority is you. Effective Wednesday, October 28, 2020 The Queen’s Health Systems (QHS) will begin easing visitor restrictions at The Queen’s Medical Center’s two campuses. The Queen’s Medical Center – Punchbowl and The Queen’s Medical Center – West Oʻahu will be allowing one visitor per patient per day with protocols in place to maintain a safe environment. The following visitor guidelines will be in place:

  • Visiting hours will be from 10:00 am – 6:00 pm.
  • Visitors must undergo a temperature check and health screening. Those with symptoms of respiratory illness, such as fever, shortness of breath or cough, will not be allowed.
  • Visitors must wear a mask and follow physical distancing requirements.
  • Each visitor is permitted one entry per day and must remain with the patient except when eating.
  • Visitors must be 18 years of age or older.
  • For everyone’s safety, visitors are not permitted for patients who are confirmed or under investigation for COVID-19.

The health and safety of our caregivers, patients, and staff continues to be our highest priority. Please stay safe. We appreciate your cooperation. If you’re unable to visit, please feel encouraged to call or video chat with your family member or friend in our care. To contact a patient by phone, you may contact their location directly.

Internet Access

For your convenience, Queen’s is pleased to offer free Wi-Fi in patient rooms and all public areas of the hospital. Select QMCGUEST to log in and follow the instructions and usage restrictions.


Harkness Café

Serves breakfast, lunch, and dinner. Features local specials and fresh, healthy options.

Hours: 6:15 am – 7:30 pm daily

Café Aloha

Located in the Lobby, Café Aloha serves Starbucks coffee, cold beverages, pastries, freshly made sandwiches, and salads.

Hours: 5:00 am – 1:00 am daily.

Café Queen’s

Located in POB 1, Café Queen’s serves Starbucks coffee, cold beverages, smoothies, hot foods, and grab-and-go items.

Hours: Monday – Friday, 6:30 am – 3:00 pm; Saturday, 8:00 am – 12:00 pm.

Vending machines offering beverages and healthy snacks are located outside the Emergency Department and on the path leading to the Harkness Café.

Gift Shop & Flowers

Located in the Lobby, the Gift Shop offers a wide selection of gifts, cards, flowers, sundries, and snacks. Gift Shop staff will be happy to help you with your selections and to deliver purchased items within the hospital.

Hours: Monday – Friday, 7:30 am – 4:00 pm