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Become a Patient – Queen’s Counseling Services

» Locations » Hospitals & Locations » Queen's Medical Center » Services » Behavioral Health » Become a Patient » Become a Patient – Queen’s Counseling Services

Becoming a Patient at The Queen's Counseling Services

Thank you for choosing The Queen’s Counseling Services (QCS) for your care. Potential patients should call the screening line at 808-691-5035 and leave a message requesting assistance with services, including a name and contact phone number. Calls will be returned within 24 hours, Monday through Friday.

Appointments are required; we are not a walk-in clinic. Parking is free for all clients.

Financial Coverage

Majority of services are covered by most medical insurance companies including HMSA, Medicare, Medicaid, and Quest plans. For those who do not have medical insurance, 50% of the individual’s co-pay amount is expected at the time of visit. Please contact a Patient Relations representative to discuss payment options.

Call the Screening Line at 808-691-5035 and leave a message that includes your name and contact information.
You will receive a call back within 24 hours. You will be asked several question, including:

  • What type of care are you seeking (psychiatric medications, therapy or both)?
  • Do you currently see a psychiatrist and/or therapist?
  • Are you using alcohol, addictive prescription medicine or illegal substances regularly?
  • What is your insurance information?
  • Do you have any preferences for your behavioral health provider? For example: Male or female provider?

After assessing this information, you will be scheduled for an appointment or the information may be reviewed with a clinician to determine the best form of treatment. In this case, you will receive a call back from our intake specialist.

Generally, there is not.  However, if you are actively abusing alcohol, prescription medication or illegal substances, you may be referred to a higher level of care such as our Day Treatment Services Programs.

The Queen’s Counseling Services is an outpatient clinic providing mental health services to patients of all ages; children, adolescents, adults and geriatric populations. Should a patient begin to experience symptoms that may be better addressed by specialized day treatment programs, residential services, inpatient hospitalization or for chemical dependency, we will work to refer that person to the appropriate service provider.

Most insurance plans offer coverage for our outpatient services, however, the number of approved visits and co-pay varies depending on your insurance plan. Please contact your insurance company or review your summary of benefits for further information. 

We tailor treatment to the specific needs of each patient. The length of treatment and frequency of appointments depends on what your treatment goals are and your ongoing progression in reaching those goals. Treatment goals are mutually determined by the patient and your health care provider.

No, we will not conduct a drug assessment for a court case.